Fulfillment Specialist

Position OverviewInternational has an exciting opportunity for a Fulfillment Specialist to join our Commercial Group at our corporate headquarters in Lisle, IL.The Fulfillment Specialist is accountable for managing all parts activities required to bring a customer owned vehicle back into service. Using your communication, attention to detail and follow up skills, you will work with suppliers to update orders with shipping and tracking information to develop and maintain positive communication between all businesses within, and outside of, the company to achieve desired results of getting our customers' vehicles back on the road with limited downtime. Working collaboratively with internal and external contacts to drive for results, escalating as necessary if orders are delayed, documenting root cause, establishing action plans, keeping management and customer informed regarding progress and following through to the resolution of issues.ResponsibilitiesManage order entry, processing, and shipping.Coordinate with vendors and internal teams to keep orders moving and meet customer service standards.Plan capacity for build-to-stock and build-to-order needs.Maintain inventory levels that meet demand while controlling costs.Review demand and supply data to manage schedules and order backlogs.Respond quickly, stay organized, and prioritize customer needs.Support continuous improvement and lean initiatives.Work with suppliers to improve on-time delivery and resolve delays.Create backup plans, including alternate suppliers and delivery options.Communicate supply issues, risks, and recovery plans to Parts Management and Purchasing.Minimum RequirementsBachelor's degree and at least 1 year of supply chain experienceORMaster's degree and no experienceORAt least 3 years of supply chain experienceAdditional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired SkillsKnowledge of Parts Systems (TOLAS, PeopleSoft, etc.)Proficient in MS Word, Excel, & Power BI and working multiple systemsAbility to multi-task and prioritize in a fast paced environmentExcellent communication skillsCustomer service drivenEffective decision-making, problem solving and analytical skills and ability to develop creative solutions and process improvementsNegotiating experience with recognizable resultsConfident self-starter that drives for results under minimal supervisionStrong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortablySolid understanding of Supply Chain conceptsRelates well to all kinds of people inside and outside of the organizationFamiliarity with commercial truck/bus/diesel engine products and global aftermarketBenefits and CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting .The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.Company OverviewAbout TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email View email address on click.appcast.io to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.