Patient Registrar - Urgent Care (FT)

OSS Health Registrar

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star "OSSOME" experience? Apply today!

Job Summary: The basic function of the Registrar is to efficiently process all patients according to the standards established by the organization.

Schedule: FT, 38.65 hours per week

Week 1: MON 8:00AM - 7:00PM, TUE 7:00AM - 7:30PM, THU 7:30AM - 7:00PM, SAT 8:45AM - 3:00PM

Week 2: SUN 8:45AM - 3:00PM, MON 8:00AM - 7:00PM, TUE 7:00AM - 7:30PM THU 7:30AM - 7:00PM

Schedule may vary depending on department needs

Essential Duties and Responsibilities:

• Greets patients/visitors in a professional, courteous and helpful manner.
• Registers patients for his/her scheduled visit with the provider.
• Ensures all demographic, insurance information, and required forms are gathered and entered into medical record for all patient visits.
• Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
• Verifies managed care referrals are on file when necessary, per insurance requirements.
• Collects copays and outstanding balances from patients.
• Answers telephones promptly, identifies self and directs calls as appropriate.
• Provides coverage for other Registrars during absences.
• Travels to other offices when there is an organizational need to provide coverage for the schedules.
• Maintains a positive and professional attitude towards patients, co-workers and physicians.
• Keeps work area orderly and neat.
• Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well-being of the Practice.
• Handles difficult situations tactfully.
• Reviews and issues work and/or school notes.
• Schedules appointments as instructed by provider team in E-superbill.
• Reconciles daily payments.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Shows flexibility in scheduling as required by the department, including flexibility in work location and on-call assignments.
• Assist with training and development of team members.
• Meet team quantitative and qualitative measures.
• Other duties as assigned.

Education:

• High school diploma or equivalent required.

Experience/Qualifications:

• Knowledge and understanding of medical and billing procedures preferred.
• Must possess proficient computer skills.
• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must have professional and effective communication and customer service skills and be able to deal with many different personalities.
• Must be able to work both independently and as a member of a team and be willing to assist other team members as needed.
• One year of experience in the medical field preferred.

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within 90 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Career Advancement Opportunities

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.