Associate Director, Senior Service Designer (GenAI Experience)

Associate Director, Senior Service Designer (GenAI Experience)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead the strategic design and delivery of enterprise-wide GenAI solutions, defining the vision for how agentic systems can create exceptional employee and client experiences
• Oversee the entire service design lifecycle, from leading research and opportunity identification to the creation of end-to-end service blueprints for complex, AI-powered services
• Champion and apply a strategic perspective on emerging GenAI trends and market disruptions to foster a culture of innovation and drive the development of new, high-value service offerings
• Drive the vision and strategy for conversational AI, defining the principles of agentic design to ensure interactions are natural, intuitive, and effective across all touchpoints
• Collaborate with and influence senior leadership and cross-functional partners (product, engineering, business) to align strategic priorities and ensure seamless service delivery
• Develop and motivate a team of designers, providing coaching and mentorship to build capability in GenAI design and foster independent, critical thinking
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in Service Design, Product Design, or UX, with a portfolio showcasing leadership in designing and shipping complex, enterprise-wide digital solutions
• Bachelor's degree from an accredited college or university is required
• Prior experience in user research, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies
• Proficiency in design tools such as Figma, Adobe XD, or Sketch and knowledge of generative AI technologies and their applications; deep expertise in GenAI design principles, with advanced knowledge of how to design and architect agentic solutions, conversational AI, and multi-modal interfaces
• Proven ability to apply a strategic perspective, using data-driven insights and user research to inform product vision and make sound design decisions that deliver business value
• Demonstrated experience leading, mentoring, and developing design teams within an agile design and development environment; exceptional communication and facilitation skills, with the ability to articulate complex topics in easily understandable language and influence stakeholders at all levels
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)