Lending Specialist

Job Description

Job Description

ABOUT US

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted as a Top Workplace in the Cincinnati region since 2019, and recognized as a Top Workplace in the United States by USA Today in 2022, 2024, and 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every employee makes a difference, and together we impact the lives of our members and the communities that we serve.

Joining our team has it's perks:

• Generous PTO Including Birthday PTO,
• Company Paid Group Life Insurance,
• 401k Plan with Match of up to 5%,
• Short and Long-Term Disability,
• Ample Growth Opportunities,
• Affordable Insurance Plans,
• Employee Loan Discounts,
• Wellness Program,
• 11 Paid Holidays,
• Profit Sharing,
• And More!

PAY DETAILS

This position will pay $20.00/hr. for the first 90-days, without earned commissions.
Following this period, the pay will shift to $16.46/hr., and you will begin earning uncapped commissions.
(Based on annual data from 2025, average monthly commissions earned was $2,722.00.)
Turn your ambition into income with uncapped commissions opportunities!

POSITION PURPOSE

This position will ensure that members are promptly and professionally served. In addition, this position is responsible for providing quality service to our members during the loan process for consumer loans. Handles loan requests from members over the phone, online, and through branch loan requests. Cross-selling additional products and services is expected. Salesmanship is a key component as this position is commissions driven. This is not a remote position, and will be located in-office in West Chester, OH.

ESSENTIAL FUNCTIONS & BASIC DUTIES

• Pulls credit reports, verifies debts, and accurately adds them to the debt ratio.
• Accurately completes loan applications and gathers supporting documents for the underwriting team.
• Meets loan decision turnaround times.
• Furnishes underwriting with accurate N.A.D.A values.
• Forwards loans to processing with the accurate information needed to close.
• Builds loan requests and sells other auxiliary products offered through the Credit Union (i.e., Credit Insurance, GAP, DP, etc.)

QUALIFICATIONS

Education/Certification:

High School Graduate or equivalent.

Required Knowledge:

General knowledge of Credit Union policies and procedures.

Basic understanding of loans, payment processing, and interest rates.

Experience Required:

A minimum of one year experience in Member Service at a full-service financial institution or Contact Center.

Skills/Abilities:

Excellent communication and public relations skills.

Ability to work well under pressure.

Ability to use a personal computer and related software applications including internet browsers, Microsoft Word, and/or Excel.

Solid math skills and bookkeeping abilities.