Sales Associate

IBC Bank Sales AssociateIBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.Time Type: Full timeThis is an in-office position.Department: 400 Retail Sales and ServiceJob Summary: The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the "IBC Experience". This includes meeting customer needs by offering bank products and services and establishing new relationships.Job Description:ESSENTIAL JOB FUNCTIONSDeliver the IBC Experience by providing prompt, efficient, and friendly customer serviceMeet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activitiesAssist with branch opening/closing procedures and dual controlAdhere to policies and procedures of the New Account Opening ProcessSupport Branch Manager with adherence to the Compliance Facility ChecklistMaintain branch inventory and suppliesFlexibility to travel and assist other branchesFlexibility to assist and perform teller operation functionsAttend meetings and other eventsMaintain individual sales performance goalsPromptly respond to and communicate customer complaintsAssist with on- the- job sales trainingOther duties as assignedSKILLSProblem AnalysisFocus on ResultsInitiativeService OrientationFocus on QualityPerseveranceResourcefulTeamworkOral and written CommunicationBilingual (English/Spanish) preferredComputer literate (knowledge of Microsoft programs)EDUCATION & EXPERIENCEHigh school graduate or GED equivalent1 + years of experience interacting with people preferred