Automotive Customer Service Technician (963)

Job Title

If you are someone who's passionate about cars, customer service, and desires to kick start your career in the automotive industry, we want to hire you! This is an entry-level position with training provided. However, if you have industry experience, we want to hear from you.

Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go!

Did we mention that we LOVE promoting from within? We provide full time employment with a full benefits package.

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan "Drive Thru. Drive Happy."

Compensation will start at $18/hour and has the potential to increase $1 more/hr based on each certification passed, for a total of 3 certifications. Employees are also able to receive pooled tips during this time.

Your Benefits:

• Health insurance, dental and vision
• Ancillary Benefit Options
• Flexible spending account/Health savings account
• 401(k) with matching
• Paid time off/Sick time
• Employee discount

Who We Are Looking For:

• Outgoing personality that loves to interact with customers and coworkers.
• Dependable person with a CA driver's license and reliable transportation.
• Goal-oriented person who works well in a team environment.
• Positive and teachable attitude with a focus on personal development.
• Solution-oriented person who is focused on creating a world class guest experience.

Essential Job Functions Include:

• Must have a driver's license
• Must have reliable transportation
• Work as a team to ensure procedures are complete.
• Observe and comply with safety rules and regulations.
• Provide service to customer vehicles
• Check and change car fluids and filters
• Check vehicles' tire pressure
• Provide specialized service including but not limited to transmission, differential, and radiator services
• Note customer and maintenance information into computer.
• Provide prompt and courteous customer service
• Explain the service provided
• Recommend additional services
• Answer questions
• Accept payment for services.
• Maintain a clean work area (including grounds, restrooms, customer area, etc.)
• Perform related duties as assigned.

Knowledge, Skills and Abilities:

To successfully perform the essential functions of the position, the employee must be able to read and write English and successfully complete the Lube Technician training course. Previous automotive experience is helpful but not required. Equipment operation includes overhead and floor mounted oil and grease guns, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead. Some bending, stretching, and walking up/down the stairs will be used constantly. The employee must be able to communicate effectively with customers and co-workers and respond to communication calls from co-workers. Mobility is required.

Scope of Position:

This position reports to the Manager and Assistant Manager and has no direct supervisory responsibilities. This position receives daily assignments from the Manager and Assistant Manager and will rotate through all Lube Technician duties (Upper Bay and Lower Bay, Greeter and Cashier).

Working Conditions:

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces, and hot-cold temperatures.

Major Accountabilities:

• Timeliness and quality of service provided.
• Accurate and timely data input in computer.
• Prompt and courteous customer service.
• Clean and safe work area.
• Safe work habits.
• Clean and proper uniform usage, good hygiene.
• Effective employee relations.