Social Worker Program Coordinator- Behavioral Health Interdisciplinary Program

Job Title

BHIP Program Manager

Duties

As a BHIP Program Manager, the Social Worker assists in planning, establishing, and implementing policies and procedures, developing individual or group goals and objectives, as well as monitoring, operating, evaluating, coordinating, and overseeing the multidisciplinary staff of their assigned BHIP team(s). Provides program management and oversight of interdisciplinary BHIP team(s).

Maintains administrative supervisory responsibility of all direct reports and Team Lead responsibility of all other members of their BHIP team(s).

Oversees the implementation of BHIP services, including ensuring that appropriate processes/procedures are followed, Veteran care needs are addressed, and Veteran complaints are addressed.

Identifies procedural issues related to BHIP treatment and care coordination and works toward process improvement in coordination with the other BHIP Program Coordinators, Program Managers and the Section Chief.

Ensures the multidisciplinary staff under their supervision are aware of and adhere to all current directives and handbooks of the Veterans Affairs Administration, meet current applicable Joint Commission standards, state licensure standards, and VA-OIG oversight requirements.

Oversees and/or ensures that appropriate processes are identified and followed related to BHIP sub-programs, such as psychological testing and groups. Develops and maintains high-quality team functioning and processes while meeting all Environment of Care and programmatic requirements.

Works closely with the Primary Mental Health Section Chief, Mental Health Service leadership, other Mental Health program leadership, and other services through the VA Eastern Colorado Health Care System.

Fosters a cohesive interdisciplinary team environment. Oversees quality control issues and performance measures in collaboration with the Primary Mental Health Section Chief and throughout VA ECHCS. Assists the Section Chief in overseeing compliance with the successful execution of Mental Health Performance Measures, SAIL, workload, VERA capture, Veteran patient satisfaction, and quality assurance.

Utilizes the service recovery model with Veteran patients who express dissatisfaction or concerns regarding their mental health care as requested; provides consultation for all mental health clinicians regarding the clinical care of complex cases.

Provides overarching supervision, including annual performance ratings, for direct report employees, including Psychologists, Social Workers, and Licensed Professional Mental Health Counselors (LPMHC).

Provides Team Lead oversight of all members of the BHIP team(s), including non-direct report staff, such as Psychiatrists, Nurse Practitioners, Physician Assistants, Clinical Pharmacists, Nurses, and Peer Support Specialists.

Clearly communicates established guidelines and performance expectations for staff through the formal employee performance management system.

Develops functional statements and performance standards.

Observes workers' performance, demonstrates and conducts work performance critiques.

Provides informal feedback and periodically evaluates employee performance. Identifies training needs of employees and arranges training as appropriate.

Works to resolve informal complaints and grievances; develops work improvement plans recommending personnel actions as necessary.

Work Schedule: Monday-Friday 8 AM - 4:30 PM

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 554-58004-A

Relocation/Recruitment Incentives: Not Authorized

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact View email address on click.appcast.io, the EDRP Coordinator for questions/assistance. Learn more

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized