Wedding + Events Dispatch Manager

Job Description

Job Description

Position: Wedding + Events Dispatch Manager

Department(s): Operations, Logistics, Weddings + Events

Report to: Joseph Dickstein, Head of Operations and Co-founder

Location: Chicago, IL

Schedule: Full-time, Tuesday through Saturday

Compensation: $60,000 - $80,000 per year + bonuses

Who you support: Wedding + Event Teams

Flowers for Dreams is ushering in a craft flower movement. Locally crafted flowers for fair and honest prices across locations in Chicago, Milwaukee, Detroit, as well as overnight shipping to most of the Great Lakes region. Every bouquet benefits an amazing local charity. Named one of Business Insider's Most Inspiring Companies in America.

We are looking for the ultimate logistics guru to run our Wedding and Events dispatch. This dedicated individual has exceptional problem solving skills, a keen eye for beauty, and a knack for wedding/event production. The Wedding + Event Dispatch Coordinator is communicative, tech savvy, organized, generates positivity, and remains calm under pressure.

Help us become the leading brand in flowers and a nationwide, socially conscious leader!

Duties/Responsibilities:

• Supervise wedding/event setup teams as they load florals, hardware, and materials on installation days
• Act as primary contact for drivers and installation specialists
• Recruit and train all operations staff to support ramp up periods and continued growth
• Schedule, staff, and train installation teams for F4D weddings/events
• Create KPIs to measure continuous improvement, margins, and profitability
• Design & execute processes to scale our wedding/event fulfillment
• Initiate and supervise communication with installation and strike team members: pre, during and post weddings/events
• Communicate needs of the sales team to the production team to ensure 100% satisfaction among our clients
• Manage a team of 35+ lead installers and design managers
• Ability to work long hours on feet, some heavy lifting involved

Requirements:

• Ability to work Saturdays and occasional Sundays
• 2+ year in operations, management or logistics role
• Proficiency in scheduling, operations, and margin management
• Incredible attention to detail with excellent task management skills
• Level-headed personality with a passion for problem solving
• Proven ability to build large teams and operate them profitably
• Positive problem-solver & shared values with Flowers for Dreams brand
• Track record of success in CPG, light manufacturing businesses or floral/event
• People-person with excellent communication and enthusiasm
• Professional demeanor
• Must be able to lift 50 lbs
• Ability to drive a F4D Vehicle
• Knowledge of flowers and some floral design experience preferred but not required

Benefits:

• United HealthCare Insurance
• 401(k) retirement savings plans with employer matching
• Company provided computer
• Dental and vision insurance
• Life insurance (Free)
• PTO/paid holidays
• Wellness days
• Family leave
• Student loan repayment
• FSA/HSA
• Commuter benefits
• Employee Assistance Plan (EAP)

Values:

• Do Good - "Life's Most Persistent and Urgent Question Is, 'What Are You Doing For Others?'" Martin Luther King Jr
• Take Risks - "Whoever Dares, Wins" Sayeret Matkal
• Challenge Yourself - "Every Artists Was First An Amateur" Ralph Waldo Emerson
• Make it Beautiful -"Design is a Behavior, Not a Department" David Milne
• Act Fast - "We Have a Strategic Plan, It's Called Doing Things" Herb Kelleher

Equal Opportunity Employer:

Flowers for Dreams is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, training, and internship. Flowers for Dreams makes hiring decisions based solely on qualifications, merit, and business needs at the time.