Customer Success Support Associate I, Bilingual

Customer Success Support Associate I, Bilingual Lindon, Utah Human Interest is a high‑growth fintech company that provides retirement benefits for small and medium‑sized businesses. About the role As a Bilingual Customer Support Associate, you are the frontline face of the company, providing top‑tier support to a diverse customer base. You leverage your bilingual skills in English and Spanish to help customers maximize our retirement savings platform, delivering exceptional service in a fast‑paced environment. What you get to do every day Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations Utilize bilingual skills to communicate effectively with English‑ and Spanish‑speaking customers Work cross‑functionally with internal and external partners to resolve customer issues Provide best‑in‑class customer service to a geographically diverse clientele Adapt to an evolving startup environment with a proactive and solutions‑oriented mindset Manage caseloads efficiently, ensuring timely follow‑ups with customers Support other areas of the organization as needed Meet company performance standards and adhere to a structured workforce management schedule What you bring to the role Fluency in English and Spanish (written and verbal) is required 1+ years of customer‑facing experience (customer support, account management, or call center is preferred but not required; equivalent college experience is acceptable) Strong organizational skills, with the ability to multitask and manage deadlines effectively Confident, professional, and empathetic communication skills across phone and email Ability to remain calm and solution‑focused in high‑stress situations Attention to detail, ensuring accuracy in written communication and issue resolution Where you will work Located in our Lindon, Utah office Monday‑Thursday, with the flexibility to work remotely on Fridays Standard Monday‑Friday work schedule with no weekends or evenings This is a full‑time position, 40 hours per week Compensation The base salary for this position spans $18.00 – $20.00 per hour across U.S. markets. Additional compensation components such as bonuses, commissions, and equity may be offered. All employees receive a comprehensive wellness benefit package. Benefits 401(k) plan with dollar‑for‑dollar employer match up to 4% of compensation, immediately vested and zero plan fees Health, dental, and vision insurance Competitive time off and parental leave Unlimited access to digital wealth tools and financial professionals Enhanced mental health support through Lyra Fertility and family‑forming benefits via Carrot Student loan resource support through Candidly Monthly work‑from‑home stipend and quarterly lifestyle stipend Team‑building experiences, both virtual and in‑person Equal Opportunity Employer Statement Human Interest is an equal‑opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at‑will. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at View email address on click.appcast.io. Human Interest will never ask applicants for financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. #J-18808-Ljbffr Human Interest