Mission Learning Consultant - Youth Engagement

Locations WRKFOR CONN CNTR-ENGLEWOO 6054 S Western Ave Chicago, IL 60636, USA Description The Mission Learning Consultant delivers workforce development learning content in diverse environments and for diverse communities. Responsibilities Facilitate and/or deliver training and educational programs that engage learners, meet learning objectives and overall performance targets. Create diverse learning experiences through a range of mediums, including virtual learning environments. Anticipates emerging trends, interests and needs in workforce learning and development. Partner with Mission leaders and program managers to evaluate learning needs, identify solutions from a library of learning options, and customize as needed to drive learning outcomes. Update existing programs by applying new delivery methodologies, learning trends and solutions that maintain the quality training program or learning initiative. Partner with and coach speakers on content to ensure a high standard of delivery. Prepare and coordinate logistics, materials, technology, and classrooms for training activities. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community. Responsible for completing other duties/responsibilities as assigned. Requirements Two years of college education or experience equivalency, and a minimum of 3 years’ experience in Human Services, Learning & Development, adult learning or other related field. Understanding of learning theory and training principles, tools, and best practices Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word). Core Cultural Competencies Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. Physical/Sensory Demands Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with electronic information, ability to hear and communicate on phone and in person, moves about to accomplish tasks, ability to travel to multiple sites. Equal Opportunity Employer

(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Amazinggoodwill