Patient Service Technician

Patient Service Technician

Job Category: Sleep Management, LLC Requisition Number: OXYGE003204

Posted: June 9, 2026

Location: Phoenix, AZ 85006, USA

Description

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Reports directly to the Oxygen Delivery Manager.
• Become familiar with all DOT and FDA regulations as they pertain to oxygen.
• Delivers equipment and supplies from inventory as prescribed on patient/client delivery tickets.
• Assures proper segregation of clean and dirty equipment in the delivery vehicle.
• Loads the equipment, oxygen systems, and related supplies into vehicle.
• Determines or obtains the best daily route, then drives delivery vehicles on that route, to deliver home medical equipment, oxygen, and supplies to home care patients/clients in a timely manner.
• Completes route sheet accurately and returns in a timely manner.
• Provides patient/client orientation, instructing on the proper use, maintenance, and safety of equipment.
• Works with patients/clients to solve a variety of problems, thereby acting as a company field representative.
• Returns and unloads returned rental equipment, assuring proper segregation of clean and dirty equipment.
• Completes delivery and pick-up paperwork promptly and accurately, including route sheets, manifests, and patient/client documentation, returning paperwork to the appropriate facility personnel.
• Assists in cleaning and disinfecting rental equipment.
• Assists in minor repair work on home medical equipment within the scope of training.
• Requests additional stock for inventory as needed.
• Assists in inventory count as needed.
• Maintains a professional appearance and appears in proper company uniform.
• Assists in tracking down paperwork, signatures, charts, etc. as needed to complete orders.
• Promotes teamwork among co-workers, including in assisting respiratory therapists and patient care coordinator as needed.
• Takes "on-call" time on an agreed upon basis.
• Performs all office maintenance tasks as required.
• Demonstrates timeliness, courtesy, sincerity, and patience when dealing with patients/clients.
• Markets the company in a positive and professional manner at all times.
• Assumes other duties within scope of training as assigned by the Respiratory Operations Manager.
• Other duties as assigned.

Qualifications:

• High School Diploma preferred.
• 1-3 years of EMT and/or Medical Delivery Driver experience preferred.
• Excellent communication skills, both written and verbal to interact knowledgeably with customers/clients.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• EE must frequently lift and/or move up to 10 pounds.
• EE must occasionally lift and/or move up to 50 pounds.

Work Environment:

• This job will require the employee to go into patient homes and hospitals for the set-up and service of medical devices.

Skills:

• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Technological Capability
• Customer/Client Focus
• Collaboration

You will be expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.