Infrastructure Engineer - Enterprise Technology & Operations

Job Posting End Date 07-13-2026 Please note the job posting will close on the day before the posting end date. Job Summary At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Job Description Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. We are considering candidates at two different grades for this position. Candidates will be evaluated for the highest grade for which they qualify. This Role is 100% onsite at our New Albany, Ohio location. What you’ll do: Essential Job Functions & Tasks Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions. Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations. Prepare technical documentation including procedures, manuals, and reports. Review and adhere to budgeting and approval processes while assisting with annual and project planning. May provide training and mentoring, as well as work direction, to others on the team. Other Requirements: Adhere to policies, procedures, standards, codes and regulations relevant to assignments. Demonstrate thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems. Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills. Networking Protocols: Strong understanding of routing (OSPF, BGP) and switching. Hardware: Proficiency with major vendor equipment (Cisco, Arista, etc). Security: Knowledge of firewalls, VPNs, PKI, and cybersecurity best practices. Troubleshooting: Excellent problem-solving skills for diagnosing and resolving complex issues This position participates in an on-call rotation and is part of an operational support team that provides 24x7 coverage and support. Nice-to-haves: Firewall configuration, installation and maintenance Authentication, Authorization and Accounting (AAA) to provide authentication of devices and users Solid foundation of routers and switches (Cisco, Arista, etc) Background in supporting users in larger settings. Ability to work independently and manage tasks effectively. Good communication skills, able to interact with different customers, including leadership. Experience working with a team in a larger environment What We're Looking For: Infrastructure Engineer Sr (SG7): Education requirements are listed below: Bachelor's degree in computer science, engineering, or related technical field is required. Work Experience requirement listed below: 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. Infrastructure Engineer Prin (SG8): Education requirements are listed below: Bachelor's degree in computer science, engineering, or related technical field is required. Work Experience requirement listed below: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. What You'll Get: Base Salary from $87,633.00 - $128,688.00/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Compensation Data Compensation Grade: SP20-007 Compensation Range: $87,633.00 - $128,688.00 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.