Remote Director, Provider IVR & Conversational Automation

Humana Inc

Remote job

Humana Inc. is seeking a Director-level leader to shape provider IVR, conversational automation, and self-service across provider support channels. You will drive strategy, optimize operations, and partner with cross-functional teams to improve containment, authentication, and provider satisfaction. The role reports to the AVP, Product Management and requires a track record of leading large-scale enterprise tech initiatives and presenting to senior leadership, with a focus on modernization and #J-18808-Ljbffr Humana Inc

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Vacancy posted 3 days ago

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