Technology Support Specialist

Technology Support Specialist

The Technology Support Specialist is responsible for the installation, repair, and preventive maintenance of university systems. This position is primarily responsible for the desktop computing environment as well as the classroom technology systems. Standard job functions include installation and upgrades of software applications and hardware. Another key function is troubleshooting software and hardware failures and implementing the correct repair. This position routinely interacts with the university community as well as with the network and system admin functions in planning and implementing system changes.

Saint Martin’s University is the educational mission of Saint Martin’s Abbey, a Catholic Benedictine monastery, whose members pray, work, and live together on the University campus. The physical beauty of Saint Martin’s 300-acre campus reflects the rich intellectual and spiritual nature of its presence in the Pacific Northwest.

Essential features of University life are animated by its Benedictine identity and its participation in the centuries-old traditions of Catholic intellectual thought and the search for truth. The University honors students and guides them towards achieving academic excellence. Superior teaching is the expected norm. Rooted in the long tradition of the liberal arts, the University curriculum cultivates creativity and the ability to communicate and pursue ideas; critical thinking and independent inquiry; academic proficiency; the formation of sound ethical judgments; and service to humanity.

Reflecting the Benedictine virtue of hospitality, the University welcomes and, indeed, seeks students and employees not only from the Pacific Northwest, but also from other parts of the nation and the world at its main and extension campuses. Saint Martin’s treasures persons of all ages, religions, and nationalities as it encourages cognizance of diverse viewpoints and an appreciation of all cultures.

Ranked by Niche as the second (#2) most diverse private college in Washington State in 2020. Saint Martin’s is extremely proud of our student diversity. Our university treasures persons of all abilities, ages, ethnicities, genders, nationalities, orientations, races, and religions. In particular, we know that students educated in an ethnically diverse setting perform better academically and reap greater professional success than their peers from more homogeneous learning environments. We proudly celebrate that our student population is 51% undergraduate and 32% graduate students of color.

Essential Functions & Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following.

• Install, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners, plotters, and printers. Install, maintain, and troubleshoot classroom technologies as required.
• Work closely with the ITS Help Desk and other ITS personnel to prioritize and fulfill work order requests.
• Provide technical assistance to university staff, faculty and students.
• Help to ensure that appropriate computer hardware and supplies are available.
• Follow departmental procedures related to service requests, purchasing and asset management.
• May participate in long-range planning for the department as a member of the ITS team.
• May provide back-up support for the telecommunication systems.
• Other related duties as assigned.

Competencies

• Must be able to work independently and as part of the ITS team and quickly respond to shifts in priorities.
• Proficient in a Microsoft Windows environment.
• Experience troubleshooting and repairing desktop technology
• Experience troubleshooting and repairing classroom audio/visual equipment.
• Customer service and communication skills are essential.
• Must be supportive of Benedictine values of Saint Martin's University.

Requirements and/or Conditions of Employment

• Two years of work experience in a technical support environment.

Physical Demands and Working Environment

Work is performed in a standard office environment. Physical demands include:

• Moves objects (up to 30 pounds) long distances (more than 20 feet).
• Ability to be mobile campus wide for appropriate business needs.
• Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements.
• Reading, writing, speaking, hearing, standing, bending, sitting.
• Learning and comprehending.
• Requires visual concentration and attention to detail.
• Manual dexterity and precision required for keyboarding
• Must be able to sit for long periods at a time at a computer
• Must be able to concentrate on details and process complex information while experiencing frequent interruptions.
• Must be able to communicate effectively with people at all levels under stressful conditions.
• Must be able to drive safely and legally to other campus locations.