Night Front Desk Associate

Job Description Job Description
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Maintain a friendly, personable disposition
Perform various clerical tasks as needed
Front Desk Agent Requirements and Qualifications
High school diploma or GED equivalent preferred
Previous experience in customer service and/or hospitality industry preferred
Experience using hotel booking software a plus
Computer literate and proficient using Microsoft Suite
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience
Must be able to work 40+ hrs a week
Company Description We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time.
We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.
You can check out our website at

Our staff is like family! Company Description We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time. \r\nWe get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.\r\nYou can check out our website at staff is like family!