Water/Fire Restoration Technician

divh2Water And/Or Fire Restoration Technician/h2pA successful Water and/or Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers./ph3Job Responsibilities/h3ulliRetrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site./liliExplains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor./liliCompletes assigned jobs according to company processes while maintaining quality control on each job with urgency./liliPerforms fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor./liliEnsures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor./liliInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary./liliResponsible for making daily adjustments to the drying plan based on meter readings./liliInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary./liliResolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff./liliPrepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies./li/ulh3Job Requirements/h3ulliHigh school graduate or equivalent./liliExperience in the restoration or construction industry is preferred, but not required./liliValid Drivers License and satisfactory driving record./liliGood verbal and written communication skills./liliGood problem solving and customer service skills./liliKnowledge of disaster restoration industry./liliMust be able to prioritize activities and meet deadlines./liliExperience with entering data using a tablet or mobile phone./liliReport to work on time in a clean, complete uniform./liliRead and follow product label usage instructions./liliCertifications are preferred, but not required: ulliFSRT Fire Smoke Restoration Technician/liliOCT Odor Control Technician/liliWTR Water Damage Restoration Technician/liliASD Applied Structural Drying Technician/li/ul/li/ulh3Physical Demands and Working Conditions/h3pThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:/pulliMove up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects./liliMust be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required./liliExpress or exchange ideas with others quickly, receive and act on detailed information given./liliFor safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face./liliUse visual acuity to perform detail-oriented activities./liliBe exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating./li/ulpDisclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities./ppWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./p/div