Customer service representative

Looking for more than just a job? Randstad is hiring Emergency Response Specialists for a global leader in business solutions. This is a premier Temp-to-Perm role where you can showcase your skills, save lives, and transition into a permanent career with a world-renowned organization.

While you start your journey with Randstad, your hard work paves the way to direct conversion. Once converted to a permanent employee, you will unlock a premium benefits package designed to take care of you and your family from day one. Training schedule: 4 weeks; Mon-Fri 9:00am -6:00pm Multiple Shifts Available: Morning, Afternoon and Overnight

What You'll Need to Succeed:

• Proven Experience: A minimum of 6 months of successful experience in a call center or fast-paced customer service environment
• Schedule Flexibility: Availability to work weekend shifts within our dynamic 24/7 operations .
• Education: High School Diploma or GED equivalent (Minimum Requirement) .
• Background Verification: Successful completion of a standard pre-employment drug screening and background check.

Pay rate: $16.5 - $16.51 per hour
Education: High School

Responsibilities

• Be the First Responder: Promptly answer incoming emergency calls from drivers involved in automobile accidents.
• Coordinate Lifelines: Gather critical information and swiftly dispatch police, fire, or medical services to the scene.
• Provide Vital Services: Assist with Stolen Vehicle Recovery, Automatic Collision Notifications, and Enhanced Roadside Assistance.
• Be the Calm in the Storm: Offer emotional support, reassurance, and clear guidance to callers in high-distress situations.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening (1 year of experience is required)
• Telephone Etiquette
• Typing Skills
• Call Center Exp
• Empathy
• Advanced computer skills (1 year of experience is required)
• Adapting to Change
• Fluency in English
• Manage high volume of calls (6 months of experience is required)
• Apply product knowledge (1 year of experience is preferred)
• Resilience and Work ethic
• Adherence to Schedules
• Luxury Brand Ambassador (1 year of experience is required)
• Calm under pressure
• Empathetic Communicator
• Detail-Oriented and Patient

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.