AIRSTREAM TECHNICIAN

Job Description

Job Description

About the Role:

The Airstream Technician plays a critical role in ensuring the quality, safety, and functionality of Airstream travel trailers and motorhomes. This position involves performing detailed inspections, maintenance, and repairs on various mechanical, electrical, and structural components to uphold the high standards associated with the Airstream brand. The technician will collaborate closely with service teams and customers to diagnose issues accurately and provide effective solutions that enhance customer satisfaction. Attention to detail and a commitment to craftsmanship are essential, as the technician contributes directly to the longevity and reliability of each unit. Ultimately, this role supports the retail trade environment by maintaining product excellence and fostering trust in the Airstream experience across the United States.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a technician or mechanic, preferably in recreational vehicles or automotive repair.
• Strong understanding of mechanical, electrical, and plumbing systems relevant to travel trailers and motorhomes.
• Ability to read and interpret technical manuals, schematics, and service bulletins.
• Valid driver’s license and the ability to operate service vehicles safely.

Preferred Qualifications:

• Certification from an accredited automotive or RV technician program.
• Experience specifically with Airstream or similar high-end travel trailers.
• EPA certification for handling refrigerants and HVAC systems.
• Familiarity with computerized diagnostic tools and software.
• Excellent customer service skills and the ability to work collaboratively in a team environment.

Responsibilities:

• Conduct thorough inspections and diagnostics on Airstream trailers and motorhomes to identify mechanical, electrical, and structural issues.
• Maintain accurate service records and documentation to track maintenance history and support warranty claims.
• Adhere to all safety protocols and industry regulations to ensure a safe working environment and compliance with legal standards.
• Stay updated on the latest Airstream technologies, tools, and repair techniques through ongoing training and professional development.
• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Submit your request parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Skills:

The Airstream Technician utilizes mechanical and electrical troubleshooting skills daily to diagnose and resolve complex issues efficiently. Proficiency in reading technical diagrams and service manuals enables precise repairs and maintenance, ensuring each unit meets quality standards. Communication skills are essential for explaining technical information clearly to customers and team members, fostering transparency and trust. Time management and organizational skills help prioritize tasks and maintain detailed service records, supporting operational efficiency. Additionally, adaptability and a commitment to continuous learning allow the technician to stay current with evolving technologies and repair methodologies in the recreational vehicle industry.