Director, Technology Services

Director, Technology Services

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Director, Technology Services, based at our National Center in Dallas, TX.

The Director of Technology Services is responsible for leading the Technology Service Delivery to include asset management, onboarding, offboarding and day-to-day end user support. This role ensures the delivery of high-quality IT services, supports technology operations, and drives continuous improvement across the National Center. The Director oversees meeting support at the National Center (hybrid, in-person, and virtual event), manages departmental budgets, and partners with internal stakeholders to support strategic initiatives and training needs.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association.

Responsibilities

• Oversees technology service delivery operations, ensuring services meet performance expectations and SLAs. Develops and maintains operational standards and documentation to ensure consistency and compliance.
• Manages operational support for onboarding, offboarding, staffing changes, computer refresh.
• Manages technology budget and spending within departmental guidelines. Coordinates IT asset lifecycle management, including procurement, deployment, maintenance, and disposal.
• Tracks and reports on service performance, team productivity, and operational KPIs.
• Maintains vendor relationships to support operational excellence and service quality.
• Recommends and implements improvements in physical conference rooms at the National Center. Consults with Regional and National Managers and Executives to support conference needs e.g., scientific sessions, Board meetings) and smaller meetings at the National Center.
• Ensures operational integrity and quality delivery of all technology services and support functions. Supports strategic initiatives and special projects assigned by senior leadership.
• Manages consultation requests and partners with Business Solutions team to vet new/non-standard software requests.
• Performs other duties as required or assigned which are reasonably within the scope and responsibility of the job level and family

Qualifications

• Bachelor's degree or equivalent experience
• 3 years minimum relevant experience and at least 3 years of supervisory experience
• Required Skills: Budgeting, Coaching Others, Computer Troubleshooting, Coordination, Customer Escalation Management, Customer Service Management, Effective Communication, Help Desk, Information Technology Infrastructure Library (ITIL), IT Asset Management, IT Operations, IT Security, IT Service Management (ITSM), ServiceNow, working with vendors, Judgment and Decision Making, Leadership, Network Support, Performance Management, Process Management, Resource Management, Service Delivery, Team Management and Team Building, Technical Support

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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