Enrollment Specialist (Employee Benefits)

Enrollment Specialist

Status: Full Time

Reports to: Enrollment Director

Exempt Status: Non-Exempt

Department: Enrollment

Overview:

GBS Benefits, Inc. is the leader in experience, innovation, and services when it comes to customizing the employee benefits offerings for our clients. GBS Benefits has created a culture of respect, trust, hard work, and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

As a GBS Enrollment Specialist, you will play a crucial role in supporting our clients by managing and submitting enrollment updates directly to carriers. This position is integral to maintaining strong, positive relationships with carriers and ensuring both departmental and client needs are met efficiently.

Essential Duties and Responsibilities:

• Process enrollment updates for clients through carrier portals- ensuring accuracy and timely updates.

• Review submitted enrollment information for accuracy and completeness before submission.

• Manage escalated issues, working directly with the insurance carriers on process challenges.

• Navigate and manage tasks across multiple online portals with efficiency and accuracy.

• Maintain working knowledge of carrier portal functionality and submission procedures.

• Performs research and review of multiple resources as needed to respond to inquiries.

• Exhibit effective follow-up skills and excellent attention to detail.

• Provide timely and effective issue resolution for clients.

• Follow established team workflows and service guidelines

Skills and Knowledge:

• Strong data entry accuracy and attention to detail.

• Ability to follow established procedures and workflows.

• Effective time management and ability to prioritize a high volume of tasks.

• Comfort navigating multiple web-based systems simultaneously.

• Clear written communication skills for internal documentation and confirmation.

• Ability to escalate issues appropriately when outside defined scope

• Proficiency in Microsoft Office and general office technology.

• Ability to handle confidential information, including PHI, in compliance with HIPAA guidelines.

Performance Expectations:

• Ability to consistently attend work, meetings and required training or staff events.

• Must work with respect, must get along with diverse personalities.

• Must meet or exceed team and overall company expectations.

• Must work well independently as well as contribute to a team environment.

Working Conditions / Essential Functions:

• This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input, and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.

• Physical demands include the ability to lift and move objects (typically 0 - 10 lbs.) and visually monitor information/data on a computer screen.

• The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.