Chief Operating Officer (COO)

Immanuel Communities is seeking a Chief Operating Officer (COO) to work at our home office located at 1044 North 115th Street, Omaha, NE 68154. This position is based in Omaha, Nebraska and is not a remote/hybrid position.

At Immanuel, we believe retirement living should feel like home - personal, secure and enriching. Since 1887, our deep-rooted commitment has been clear: meeting the needs of our communities through compassionate and innovative services. Our mission drives our every decision, ensuring dignity, safety and wellness for all. We prioritize people over profits.

The Chief Operating Officer (COO) serves as the operational architect for Immanuel, responsible for translating organizational vision into scalable, sustainable performance across all lines of business — including Communities, Long-Term Care, Pathways, Clinical and future growth platforms such as acquisitions, partnerships, and service expansion. This executive leads the evolution of Immanuel’s operating model to ensure long-term relevance in a changing healthcare and senior living environment. The COO drives integration, innovation, and operational excellence across the organization while ensuring all operations advance Immanuel’s Mission and CHRIST Promises while delivering exceptional experiences for residents, participants, employees, and partners. The role balances stewardship of today’s operations with the design of tomorrow’s organization — building systems, capabilities, and leadership capacity that position Immanuel for future growth and impact. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Best in Class Benefits

• HEALTH: Medical, dental, vision, Health Savings Account (HSA), and Flexible Spending Account (FSA)
• LIFE INSURANCE: Employer Paid Life Insurance
• TIME OFF: Paid Time Off - accruing from day one of employment, Floating Holidays, Paid Holidays, 8 hours of Volunteer Time Off per year
• RETIREMENT: 401K with employer match
• WELLNESS: Wellness Program and Employee Assistance Program
• GROWTH AND DEVELOPMENT: Advancement opportunities (as appropriate) – we look to grow from within our organization, Education Assistance Program – we invest up to $5,250 per year for education assistance paid up front
• Plus many more benefits!

Job Duties & Skills Required

Strategy

• Devise strategies and direct the overall design, planning and implementation of Immanuel’s strategic initiatives in relation to Operational businesses.
• Identify opportunities to leverage cross-business strengths to take advantage of new opportunities and/or to address organizational challenges/efficiencies.
• Lead evaluation, diligence, and integration planning for acquisitions, partnerships and other expansion opportunities.
• Identify emerging market trends, reimbursement changes, and consumer expectations to proactively evolve Immanuel’s service model.
• Drive cross-continuum integration to create a seamless experience across housing, healthcare, and community-based services.
• Champion innovation initiatives that improve access, affordability, and outcomes while advancing mission impact.
• Monitor operating policies that balance risk, compliance, and agility.
• Translates organizational vision into operational roadmaps and multi-year plans.

Operational Excellence & Performance

• A results-oriented leader who creates a culture of engagement where people development, transparent communication channels, and leadership cohesion are cultivated.
• Establish an operational performance framework with measurable outcomes for quality, service, financial sustainability, and growth.
• Design standardized yet adaptable operating practices that ensure consistency while allowing local responsiveness.
• Lead process improvement and efficiency initiatives to optimize workforce utilization, technology adoption, and care delivery.
• Oversee fiscal performance and adherence to KPIs (key performance indicators) across operational areas including budgeting, occupancy, capital stewardship, and long-range financial planning.
• Ensure operational readiness for regulatory, payment, and industry shifts.
• Understands budgets, cost structures and operational ROI.

Quality, Compliance & Clinical Integration

• Ensure regulatory compliance while building a proactive risk-management culture.
• Monitor policies and procedures for residents and participants health and safety.
• Serve as executive governing authority for licensed services, ensuring safe, compliant, and high-reliability operations.
• Ensures regulatory compliance and information sharing with the governing body for LTC and PACE.
• Integrate healthcare services across all business lines to improve outcomes, transitions of care, and resident/participant experience.
• Align clinical standards, best practices, and quality improvement efforts across the organization.
• Advance data-driven decision making through outcome measurement and key performance indicators.

Community & Mission Stewardship

• Represent Immanuel as a strategic partner within communities, healthcare networks, and industry relationships.
• Ensure operational decisions consistently reflect organizational values, mission and faith-based commitments.
• Strengthen Immanuel’s reputation as a trusted provider and employer of choice in each of our markets.

Leadership

• Build and develop a high-performing operational leadership team capable of leading, growing their area and evolving the organization.
• Create succession depth and leadership pipelines to support long-term organizational sustainability.
• Foster cross-business collaboration and enterprise thinking rather than siloed operations.
• Establish a culture of accountability, innovation, and continuous improvement.
• Align talent strategy, workforce planning, and training with future organizational needs.
• Lead with courage, conviction, and compassion. Foster collaboration and innovation.
• Navigates competing priorities and interpersonal challenges with fairness and diplomacy.

Other

• Performs other duties as assigned or requested.

Education

• Bachelor’s Degree in Business Management, Gerontology, Public or Healthcare Administration, or related area is required.
• Master’s Degree preferred.
• Equivalent experience may be substituted for education requirement.

Experience

• Ten years of demonstrated management experience at a senior and/or Executive level with a sequence of increasing responsibilities in large and diverse business settings or related experience required.
• Ten plus years’ experience in Continuum of Care including Independent Living, Assisted Living, Memory Support, Long-term Care and Skilled Nursing is required. Experience with PACE and HCBS (Home and Community Based Services) preferred.
• Demonstrated understanding of strategic and business planning methods, tools and processes required.
• Experience in community-based expansion and acquisitions preferred.

Knowledge, Skills, and Abilities

• Knowledge of applicable regulations related to all facets of the continuum of care including Independent Living, Assisted Living, Memory Support, Long-term Care and Skilled Nursing.
• Knowledge of residential housing regulations.
• Knowledge of budget and finance, organizational, time management, and business practices.
• Excellence in organizational management with the ability to coach senior-level staff to manage and develop high-performing teams and develop and implement program strategies.
• Exceptional Interpersonal skills and Balanced Emotional Intelligence.
• Skilled at needs assessment, facilitation of project implementation and organizational change or development.
• Staff development, team building and coaching experience.
• Must have a high level of judgment, decision-making, discretion and integrity.
• Ability to work effectively with other Executives to achieve key business goals .
• Ability to analyze complex problems and develop recommendations and solutions that are understood in business terms.
• Ability to communicate effectively in writing, verbally and in front of small and large groups to enhance a clear understanding to all audiences.
• Ability to independently manage multiple projects in a fast-paced environment.
• Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines.
• Maintains awareness of existing and emerging business, regulatory issues, and market factors.

At Immanuel

• Meaningful work: You won’t just have a job; you will have a purpose. Our Mission impacts the lives of our residents/participants and their families, one another, and our community.
• Growth Opportunities: We invest in your development. Whether it’s mentorship, training, or advancement, we’re committed to your growth.
• Inclusive Culture: We celebrate uniqueness and foster an environment where everyone feels valued.
• Work-Life Harmony: We believe in allowing you to thrive by leveraging your passion. Achieve your best work while maintaining a healthy work-life harmony.
• Total Rewards: A focus on feedback and recognition, competitive compensation, a robust benefits package, and perks beyond the basics.
• Intentional Experience: We are very intentional about your employee experience, from Day One Orientation to how we onboard new managers and invest in quarterly and annual leadership training.

Equal Opportunity Employer

• Immanuel is an Equal Opportunity Employer and participates in E-Verify.
• A background check and drug screen will be required prior to hire.
• Applicants must be currently authorized to work in the United States on a full-time basis.