Banquet Captain (Part-time)

Immediate opening for a Part‑Time Banquet Captain 20‑25 hours per week at the Oklahoma City Convention Center. This position is responsible for supervising and coordinating the activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on‑site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in accordance with Legends Global policies is essential to the successful performance of this position. Responsibilities Must be able to communicate effectively, both verbal and written, in English. Must be able to make quick and accurate decisions. Consults with Banquet Manager regarding serving arrangements and additional employees and equipment required. Supervises banquet servers. Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations. Meet with client prior to start of event to review menu and itinerary. Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day. Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations. Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic. Prepares Captain's Reports, detailing the function and comments of the Host (on‑site contact) Promotes and maintains the highest level of customer service to all guests. Determines when a guest should not be served additional alcoholic beverages in accordance with Legends Global policies. Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.) Observes food being served to ensure that food is correctly garnished and arranged Carries out responsibilities in accordance with theorganization's/departmentpolicies and applicable laws. Responsible for consumption sheets. Ensure front and back of the house are maintained in a clean and orderly fashion. Ensure all closing duties for staff are completed before staff sign out Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees Foster and promote a cooperative working climate, maximizing productivity and employee morale Complete all paperwork and closing duties in accordance with departmental standards Review status of assignments and any follow‑up action with Banquet Manager and/or oncoming Supervisor Notify Manager when low on items such as lemons, creamers, coffee etc. All other duties as assigned. Qualifications High school diploma or GED One year's experience as a banquet server or banquet captain Food Handler's and Alcohol Awareness Certificate preferred. Previous Supervisory experience preferred. #J-18808-Ljbffr Convention Center