Customer Service Representative (Seasonal)

Customer Service Representative (Seasonal)

We are now accepting applications for our May through September season.

UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans.

This role is ideal for a professional willing to fill a supporting role while also engaging with clients and utilizing computers to complete basic DMV transactions.

Success in this role requires attention to detail, a strong focus on teamwork and a commitment to accuracy and compliance.

Who We're Looking For

Successful UMV team members typically have:

• Experience handling payments or financial transactions
• Strong attention to detail when reviewing documents
• Comfort using multiple computer systems simultaneously (40+ WPM preferred)
• Ability to stay organized and accurate in busy environments
• Willingness to support a team effort
• Confidence suggesting additional services when appropriate
• Great interpersonal skills

Preferred backgrounds include:

• In-person customer service experience
• Experience using computers
• Experience working with and supporting a team

Minimum Requirements

• At least 18 years of age
• High school diploma or equivalent
• Valid Alaska driver's license or ID
• Experience using computers to assist customers
• Ability to multitask while maintaining accuracy
• Ability to stand for long periods and lift up to 50 lbs.

What You Will Be Doing

You will assist the team with additional tasks, engage with clients in the lobby and process basic transactions while maintaining high accuracy and professionalism.

This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional.

Daily responsibilities include:

• Supporting the team by taking photos, laminating documents and other tasks
• Processing basic DMV related transactions
• Reviewing legal documents to ensure compliance with DMV regulations
• Using multiple computer systems to complete transactions
• Processing payments through a point-of-sale system
• Offering customers additional services beyond the basic DMV transaction

Accuracy & Compliance Expectations

Because UMV processes official DMV records:

• Work is audited internally and by the Alaska DMV
• UMV's accuracy standard is 98%

Schedule

• May be adjusted for seasonal employees
• Full-time (40 hours per week) with some overtime as needed
• Office hours: Monday Saturday, 8:45 AM 6:00 PM
• Sunday is always off
• Second day off varies based on schedule rotation
• Schedules posted monthly
• The length of employment will be between May and September. Employment end date will be determined by customer volume and will be coordinated with the manager.

Compensation

• $20 per hour
• Commissions on additional services

Benefits

• Sick Leave

Career Growth

For high performing individuals, long term employment may be an option if positions are available.

About UMV

Our team operates with our FIERCE values:

With our "FIERCE" values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

• Find the Yes - Challenge accepted! Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients.
• Innovative - Creative Solutions Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines.
• Empath - We Care About our employees About our clients About our Community And about the challenges they all face.
• Respect - Extend Grace Honor yourself and others with a humble and appreciative demeanor.
• Consistency - Right Way Always The achievement of a level of performance that does not vary greatly in quality over time.
• Excellence - Strive for Perfection Everything we do is with maximum effort and quality, including opportunities for improvement.