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Call Center Representative

BUFFALO THUNDER CASINO

Description

NAME OF ENTERPRISE: Buffalo Thunder Inc.


JOB LOCATION: Buffalo Thunder and Cities of Gold Casino's

REPORTS TO: Player Development Manager

DEPARTMENT: Marketing

FLSA STATUS: This is a full- or part-time, hourly, non-exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: Develops guest loyalty, relationships and direct marketing programs. Answering inquiries, fulfilling requests and maintaining database. This is an entry level position.

ESSENTIAL FUNCTIONS:

  • Serve as initial contact and key data entry clerk for Call Center information
  • Serve large amounts of inbound and outbound calls in a timely manner
  • Identify and gather information on valuable guests through observation, analysis, personal contact and service
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Provide services to response to guest requirements
  • Maintains call center database by entering information
  • Conduct informal surveys and queries
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
  • Must be at least 21 years of age or older
  • Ability to handle a variety of customer requests and personalities
  • Must be people oriented.
  • Good verbal and written communication skills and active listening
  • Skill in using computer and programs
  • Basic math skills
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
  • High School Diploma or GED
  • Previous experience in a customer support role
  • Basic computer experience preferred
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
  • Office/casino setting; Shift work; Required to work weekends, holidays, and overtime
  • Sitting- 100%
  • Exposure to cigarette smoke and noise
  • Some light lifting and carrying required

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.
Vacancy posted 2 days ago
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