Technical Account Manager

About the Company Our client is an early-stage fintech infrastructure company building API-first products that power modern financial platforms. They are hiring their first Technical Account Manager to take full ownership of client integrations and define how technical success is delivered as the company scales. This is a high-impact, foundational role where you will work directly with engineering, influence product direction, and play a key role in how customers successfully build and operate on the platform. Role Overview The Technical Account Manager (TAM) will be the primary technical partner for customers integrating with our platform. This is not a support role — the right candidate will be technically strong, autonomous, and experienced owning integrations from onboarding through long-term production stability. Key Responsibilities Own API integrations end-to-end: lead onboarding, validate implementations, and ensure long-term production stability. Troubleshoot and resolve complex technical issues independently using logs, request traces, and monitoring tools. Diagnose root causes and drive resolutions without heavy oversight, escalating to engineering when appropriate. Create and maintain documentation, runbooks, and scalable onboarding/playbook processes. Serve as the primary technical point of contact for key accounts and maintain strong customer relationships. Partner with engineering to improve integration workflows, address bugs, and enhance platform reliability. Translate customer feedback and technical patterns into actionable product insights and roadmap suggestions. Identify opportunities to expand customer usage through deeper product adoption and improved implementations. Note: This role is not appropriate for generalist Customer Success profiles focused on non-technical support. Requirements 3 to 6 years of experience in a technical, customer-facing role (Technical Account Manager, Solutions Engineer, Forward Deployed Engineer, or similar) Direct experience in B2B fintech or mortgage software environments Proven experience owning API integrations end-to-end in a production environment Strong API debugging skills including working with JSON, logs, request and response tracing Ability to troubleshoot complex technical issues independently and identify root causes Qualifications Experience working with enterprise or publicly traded clients Background in API-first or developer platform companies Experience building or scaling onboarding and integration processesFamiliarity with cloud infrastructure and distributed systems Exposure to lending, payments, or financial infrastructure products Degree from a strong academic program Compensation & Benefits Salary range: $140,000 to $220,000. Fully remote (U.S.). Founding TAM, high ownership and visibility within the company. Direct impact on product, customers, and company growth. #J-18808-Ljbffr