Experience Owner II: Digital Servicing Journey Lead
$170k - $185kCitizens Financial Group
A leading financial institution in Johnson, RI is seeking an Experience Owner II to lead the reimagination of customer servicing journeys. The role requires over 7 years of experience in product development and a strong background in agile methodologies. The candidate will oversee the vision and outcomes for servicing journeys, using data insights to drive automation and improve customer experiences. This hybrid position requires 40 hours a week, with a competitive salary range of $170,000 to $185,000 per year and various employee benefits. #J-18808-Ljbffr Citizens Financial Group
- A financial services provider is seeking an Experience Owner II accountable for enhancing customer servicing journeys to be simpler, faster, and more digital. The role emphasizes effective collaboration across business, technology, and operations, focusing on product- and...DigitalFlexible hours
$170k - $185k
Experience Owner II: Servicing Journey Reimagination Johnston, RI, United States and 3 more Job Description The... ...that are simpler, faster, and more digital. This role partners closely with business... ...stories, and acceptance criteria Lead cross‑functional agile pods,...DigitalWork at officeLocal areaMonday to FridayFlexible hoursShift work$130k - $155k
...Experience Owner - Fraud Alerts & Case Management Preferred certification - CBAP & CSPO Nice... ...Case Management Delivery Pod, you will lead the development and evolution of Oak, Citizens... ...and market trends. Drive adoption of digital-first, customer-centric design...DigitalLocal areaRemote workMonday to FridayFlexible hours1 day per week$100.2k - $163k
...achieve their goals and lead a choice-filled life. Our... ...a Technical Product Owner possessing proven experience in SAP Record-to-Report... ...provides affordable, quality digital products and services that equip students... ...stage of the learning journey. Warning: Be aware, there...DigitalContract workLocal areaWorldwide$59.8k - $122.4k
...Product Owner Location: Providence, RI, US, 0... ...operations, retail and digital solutions, and award-winning... ...highest standards of service, integrity, and... ...and enhancing digital experiences that connect retail and... ...and commercial teams Lead Agile execution including...DigitalLocal area$120.97k
...development professional to lead and expand our... ...Districts. As a global full-service firm, CDM Smith's has... ..., and promoting digital solutions (e.g., data... ...• 15 years of related experience. • Domestic and/or international... ...where amazing career journeys unfold. Imagine a...DigitalFull timeContract workWork experience placementFor subcontractorH1bWork at officeRemote workFlexible hours$59k - $85.1k
...Function: Technical Customer Service Job Category:... ...ankle; spine; and robotics and digital surgery. Your unique talents... ...will help patients on their journey to wellness. Learn more at... ...processes and the customer’s experience. Assists other team members...DigitalRemote jobFull timeTemporary workWork experience placementWork at officeLocal area$17 per hour
Ampersand Brands seeks a Service Lead in Providence, Rhode Island. You will be a keyholder and part of the leadership team, focused on ensuring every guest has a positive experience. This role includes driving financial results, engaging guests, and training your team....Hourly pay$110k
Summary The Product Owner is responsible for the management and development... ..., creating and executing digital/software projects, has... ...deliverables for a customer‑centric experience. Work with data analysts to... ...product team. Skill and Abilities Lead Design Thinking activities to...DigitalFull timeWork at office- ...Responsibilities Always provide customer service through the daily execution of Lowe's... ...and product location signage as well as digital maintenance of this information... ...Qualifications 6 Months Live nursery experience or General Merchandising experience Preferred...DigitalLocal area
$17 per hour
Ampersand Brands, LLC in Providence, Rhode Island, is seeking a Service Lead to oversee store operations and ensure exceptional customer experiences. The role involves driving financial results and engaging guests. The ideal candidate possesses strong interpersonal skills...Hourly pay- ...Representative (distribution/fastener experience a plus!) There is some travel. You... ...in the United States to provide customer service and perform physical inventory counts. Your... ...Management: Handle physical and digital inventory management. # Collaboration:...DigitalWork at officeWork from home
- ...regarding all products, services, policies, and... ...Customer solutions and lead-focused outbound sales... ...* 2+ years of related experience required* Teller experience... ...Customer experience and journey* Engages in lobby... ...service channels including digital options* Brings your...DigitalWork at office
- Client Service Leader - USACE Military Programs Seeking a highly qualified... ...development professional to lead and expand our Architect‑... .... Position and promote digital solutions (e.g., data analytics... ...Bachelor’s degree or equivalent experience. 15 years of related...DigitalWork experience placementFor subcontractor
- Overview of Job Function The CS Journey & Programs Specialist is... ...outcomes, and the appropriate digital/human engagement blend at each... ...Named CSM toolkits into self-service formats suitable for tech-touch... ...related field or equivalent experience. 5+ years of experience in...DigitalSeasonal workLocal areaShift work
$18 - $20.03 per hour
...Service Leader Cultivate a better world. Food served fast does... ...have to be a typical fast-food experience. Chipotle has always done... ...dental, and vision insurance Digital Tips Paid time off Holiday... ...a demonstrated purpose as it leads the way in digital,...DigitalWork at officeLocal areaShift work$159.4k - $244.5k
...Designer, Vehicle Shopping and Service Experience Human Interface Design... ...sits at the center of GM's digital commerce ecosystem. We are modernizing... ...and influence. You will lead the design of vehicle... ...moments in their ownership journey. You will work alongside designers...DigitalLocal areaRemote workWork from homeRelocation packageFlexible hours$148.84k - $198.45k
...The Role Director II, SLED Capture & Proposal... ...& Proposal Management leads capture and proposal strategy... ...contracts, master service agreements, and strategic... ...Qualifications -Experience: 10+ years in SLED capture... ...critical connectivity and digital transformation while...DigitalFull timeContract workTemporary workLocal areaRemote work- ...Compliance Specialist II supports the credit union... ...(CMS) with a focus on leading and executing the second... ...marketing materials (digital, print, branch signage,... ...related field preferred Experience / Skills/Knowledge :... ...# Must have strong service orientation aligned with...Digital
- Cengage Group is seeking a Technology Lead, Experience Engineering, in Providence, Rhode Island. In this role, you'll lead a high-performing team to enhance customer-facing digital experiences through innovative technology solutions. You will balance technical leadership...Digital
- A leading digital health company is seeking a Customer Service Representative in Providence, Rhode Island. This role involves managing inbound calls from members... ...Diploma and strong communication skills, with experience in customer service preferred. The position requires...Digital
- A leading digital concierge service is seeking a City Experience Manager for New York City. This role is focused on driving partnership growth and managing local events, with at least 5 years in the hospitality industry required. The ideal candidate will possess strong...DigitalLocal areaRemote work
- Humana Inc, located in Providence, RI, is seeking a strategic leader to guide our Enterprise Digital team in transforming channel experiences within healthcare. The candidate must have extensive experience in UX and Product Design, acting as a pivotal presence to enhance...Digital
$71.2k - $158.2k
...Job Description Lead Learning Consultant Travel: Up... ...to lead instructor-led and digital learning sessions tailored... ..., productive learning experience. The Learning Consultant II will also collaborate with... ...embedded across our products and services, we help customers turn...DigitalTemporary workWork at officeLocal areaFlexible hours$102.5k - $187.9k
...Adobe CJA Developer - Experience Staff / Senior The Opportunity... ...in Adobe Customer Journey Analytics (CJA) to... ...Attributes for Success Leading project delivery from... ...With Impact Digital Fluency Systems Thinking... ...to EY’s Talent Shared Services Team (TSS) or email the...DigitalSummer holidayFlexible hours$27.07 - $54.13 per hour
...Operations Technician II – General , you will support... ..., such as vendors and service providers, while... ...environments; data center experience is not required. Hands... ...tracking systems, or digital work order tools. OSHA... ...potential at a company leading the way in AI and cloud...DigitalHourly payTemporary workTraineeshipRelocationRelocation packageFlexible hoursShift work$140k - $185k
...Description Platform Product Owner As a Platform Product... ...Banking and Wealth Management experiences. This role requires a... ...for platform features and user journeys • Ensure governance and compliance... ...frameworks for financial services Required Qualifications...Local areaRemote workFlexible hours- ...The Product Owner will be responsible for guiding the vision, prioritization, and delivery... ...consistent delivery of value and have experience with programming, SQL, or a BI Platform,... ...Professional Scrum Product Owner I or II (PSPO I / PSPO II) Scaled Agile Framework...Contract workWork at office
- ...This full-time role requires a Bachelor's Degree in graphic design or a related field, along with relevant experience. Key responsibilities include producing digital and print materials, managing multiple projects, and presenting creative ideas to teams. The position...DigitalFull timeRemote workMonday to Friday
- KOCH EYE ASSOCIATES is looking for a Lead Patient Service Representative in Warwick, RI. In this role, you will coordinate communication and ensure a positive patient experience. You will manage patient registration, scheduling, and ensure coverage of the team while maintaining...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Experience Owner II: Digital Servicing Journey Lead. Be the first to apply!



