Consultant/Senior Consultant - Network Performance

Urban Science Position

This position is part of a client-facing account team responsible for supporting the delivery and evolution of a Network Performance - Urban Science solution, with responsibility for managing monthly reporting, advanced analytics, and ongoing network support. The position requires a strong on-site presence and close collaboration with client stakeholders to ensure accurate, timely, and insight-driven deliverables. Key responsibilities include processing and analyzing complex datasets, developing advanced SQL queries and stored procedures, and producing clear, visually compelling reports and presentations that translate data into actionable business insights. The role also involves providing hands-on support across network analytics tools and sustainment and project-based work, while demonstrating strong workload management, technical expertise, and the ability to effectively manage client relationships and expectations in a fast-paced, collaborative environment.

This role has current Hybrid Workplace flexibility local the Dallas area and work in person in our Plano, TX and client office as needed, currently three times per week (Tuesdays, Wednesdays, Thursdays), though this may change as business needs evolve. During initial training, additional visits may be required to support hands-on learning and a smooth onboarding experience.

URBAN SCIENCE is committed to providing an employee experience that is inclusive and welcoming and recognizes that having a wide range of perspectives and world views fosters better outcomes. We work to ensure that policies, practices and procedures relating to hiring, training, development, career opportunities and salary are administered equitably. We assure that we operate in accordance with all applicable employment laws and hold our employees accountable to do the same. We do not discriminate in any aspect of the employment relationship based on race, color, religion, creed, national origin, ancestry, sexual orientation, disability, weight, gender, gender identity, gender expression, age, or other protected characteristics.

Essential Duties and Responsibilities

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Assists management in creating estimates and proposals for clients to better understand the proposal process.
• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assume responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Use technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing annual goal setting and performance review promptly.
• Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
• Initiative: Requires the drive to go above and beyond to improve or enhance job results
• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
• Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
• Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people
• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively
• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Database: Requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
• Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to select and apply the right mathematical methods or formulas to solve a problem
• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access
• Technical/Software: Must have demonstrated programming proficiency at the minimum requirement for the role (programming proficiency varies by role and may not be required in certain roles. For those roles where programming proficiency is needed, typical programming languages used may include.NET, VBA, C#, SQL, Java, HTML, SSIS and Open Source)
• Time Management: Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required
• Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required.

Education and Certifications:

• University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution
• Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role
• Minimum of 2 years related work experience preferred or Consultant level
• Minimum of 4 years related work experience required (6 years' experience preferred) for Senior Consultant level

Certificates, Licenses, and Registrations:

• For Consultant Level - Certification of Apprentice for one practice area required (or external equivalent)
• For Senior Consultant Level - Certification of Consultant in one Practice area OR Certification of Apprentice in two practice areas required (or external equivalent)