Automotive Service Advisor

Automotive Service Advisor / WriterRoss Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile, AL. At Ross Downing Chrysler Dodge Jeep Ram of Mobile, our goal is simple: make every customer a customer for life. We believe happy employees create happy customers, which is why we reward individuals who are motivated, driven, and ready to succeed. Every employee plays a critical role in our success, and we remain committed to delivering the same award-winning service and value our community has trusted for years.Our service department is closed on Sundays.Qualifications2+ years of experience as an Automotive Service Advisor / WriterExcellent people skills with strong sales abilityAbility to manage multiple customers while helping "drive" your assigned technician teamProfessional appearance and demeanorStrong phone communication skillsCommitment to maintaining high CSI and delivering exceptional customer serviceStrong computer skillsPositive attitude with a strong work ethicAbility to accurately estimate mechanical repairs based on technician recommendationsValid driver's license with a clean driving recordAbility to pass a background check and pre-employment drug screeningResponsibilitiesGreet and assist customers in person and over the phone to identify service needsProvide service recommendations and explain repair processesAccurately document customer concerns and service requestsCommunicate effectively with Service BDC, technicians, and customersAssist customers with maintenance planning and future service needsProvide regular service status updates to customersEnter customer information into dealership systems and maintain accurate profilesOrder and receive parts as needed by the service departmentOccasionally assist with customer transportation and vehicle pick-upsAccept and process customer payments when necessaryDeliver an exceptional start-to-finish customer service experienceStay up-to-date on products, services, warranties, and customer experience best practicesBenefits & PerksWork for a progressive, high-performing dealershipLocally owned and operated family dealer group with a great cultureCollaborative, performance-driven team environmentCompetitive commission-based compensation with CSI and performance bonusesOutstanding earning potentialMultiple opportunities for career advancement401(k) with company matchingMedical, Dental, Vision, and Life InsurancePaid time offEmployee discountsCompensationCommission-based position with performance and CSI bonusesAnnual earning range: $63,790 – $110,000+This is a role where earning an exceptional living is absolutely achievable for a coachable, motivated, and hardworking professional. If you bring an outgoing personality and a positive, can-do attitude, you'll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.Equal Opportunity EmployerRoss Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws