IT Support Technician

The City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. Knowledge of Personal computer hardware and software Basic computer networking principles Customer service principles and practices Maintaining records Modern office technology and equipment Skills in Using computers and related software applications Identifying and resolving computer related issues Providing customer service Repairing and maintaining personal computers Troubleshooting system connectivity issues Maintaining, installing, and supporting peripheral computer devices and equipment Documenting computer problems and solutions Reading and interpreting technical manuals Utilizing a computer and relevant software applications Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction Physical Requirements/Work Conditions Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Full Salary Range: $24.15 - $33.82 Hourly EOE/M/F/D/V/SO #J-18808-Ljbffr