Cashier - North East Mall

As a cashier you are accountable for the customer service and sales experience, including maintaining checkout standards; assisting with general operations such as omnichannel, recovery and inventory; and upholding performance standards related to shrink/safety and overall role performance. Primary Responsibilities Customer Service & Sales – Greets and assists customers while providing excellent service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customers while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service. Checkout Standards – Completes checkout processes including returns and re‑ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively calls for assistance when additional help is needed. Utilizes Point of Sale on Mobile Warrior device to support line management. General Operations – Assists with omnichannel efforts as needed. Assists with recovery, put‑backs and fitting‑room maintenance as needed. Participates in annual inventory processes. Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments Solves problems and makes smart decisions that drive sales, profit, or customer service; executes work efficiently and effectively; inspires strong performance in yourself and others. Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for your actions and outcomes. Proactively finds ways to improve the customer experience; shows confidence and courage to do what’s right; takes action with energy and urgency. Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude. Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes. Intensity – Proactively finds ways to improve the customer experience; shows confidence and courage to do what’s right; takes action with energy and urgency. Benefits If eligible, we offer a competitive benefits package including medical, dental and vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit Pay Range $12.00 per hour – $15.00 per hour. #J-18808-Ljbffr JCPenney