Senior Technical ServiceNow Analyst
VirtualVocations
Driving requirements definition and solution design for federal government accounts, the full-time Senior Technical ServiceNow Business Analyst will facilitate client workshops, convert mission objectives into user stories, and ensure compliance with federal standards while working remotely. Key responsibilities Facilitate client-facing workshops to document business requirements aligned with agency objectives Convert mission-level needs into detailed user stories and functional specifications within an Agile/Scrum framework Perform gap assessments of legacy workflows against ServiceNow capabilities to inform implementation decisions Required qualifications U.S. Citizenship and eligibility for a Secret-level security clearance Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field 5+ years of Business Analyst experience with at least 3 years on the ServiceNow platform Experience in federal contracting environments (DoD, DHS, or civilian agencies) ServiceNow Certified System Administrator (CSA) required
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