Animal Care Technician (ACT)

Job Description

Job Description

Salary: $19 - $20 DOE

Make a Difference Every Day | Help People. Help Pets. Strengthen Your Community.

Animal Care Technician (ACT)

Humane Society of Central Oregon
Bend, Oregon | Full-Time or Part-Time | $19.00$25.69 per hour

Every adoption, every lost pet reunited with its family, and every life changed begins with someone who cares enough to help.

At the Humane Society of Central Oregon, we believe our community is stronger when pets and people can thrive together. Every day, we strengthen the human-animal bond by providing compassionate care for animals, supporting the people who love them, reuniting lost pets with their families, and helping animals find loving homes.

As an Animal Care Technician, you'll play an important role in making those connections happen.

Although you'll work with animals every day, this role is primarily about helping people navigate the shelter experiencefrom welcoming potential adopters and reuniting lost pets with their families to guiding community members to the resources they need. Exceptional customer service is at the heart of everything this role does.

If you find fulfillment in supporting your community, building relationships, and helping create positive outcomes for both pets and people, we'd love to hear from you.

What We Offer

Compensation

The compensation range for this position is $19.00$25.69 per hour. Starting pay is determined based on qualifications, relevant experience, and internal equity.

Benefits

Why You'll Love Working at HSCO

• 100% employer-paid medical, dental, and vision insurance for employees
• Employer-matched 401(k) retirement plan
• 120 hours of paid time off (PTO)
• Significantly discounted veterinary care for employee pets

Eligible employees also receive:

• Paid holidays
• Employee Assistance Program (EAP)
• Uniform allowance (where applicable)
• Ongoing training and professional development opportunities

Every day, you'll have the opportunity to make a meaningful difference for pets, the people who love them, and our community.

Our Guiding Principles

• Treat every animal with compassion, patience, and respect.
• Support both pets and the people who love them.
• Follow established procedures that promote safety, consistency, and excellent outcomes.
• Take ownership of our work while supporting one another as a team.
• Approach every interaction with professionalism, kindness, and a willingness to help.
• Continue learning and improving so we can provide the best possible care.

What You'll Do

As an Animal Care Technician, you'll serve as one of the primary connections between HSCO and the community we serve. You'll help guide both animals and people through the shelter experience while ensuring compassionate service, smooth operations, and positive outcomes.

• Provide exceptional customer service to adopters, owners searching for lost pets, and community members seeking assistance.
• Guide families through adoptions, reunifications, licensing, and other shelter services.
• Coordinate animal intake and support each animal's journey through the shelter.
• Maintain accurate records within our shelter management system.
• Support efficient front- and back-of-house shelter operations.
• Provide animal care, medication administration, enrichment, and behavioral observations as assigned.
• Collaborate with staff and volunteers to ensure exceptional care and service.

Every day presents new opportunities to solve problems, support families, and improve the lives of pets and people throughout Central Oregon.

You'll Thrive in This Role If You...

• You genuinely enjoy helping people and providing exceptional customer service.
• You communicate with empathy, professionalism, and patience.
• You enjoy balancing customer service, problem solving, and operational responsibilities.
• You're organized, detail-oriented, and comfortable using technology.
• You appreciate established procedures and consistency.
• You adapt well when priorities shift.
• You work well independently while contributing to a collaborative team.
• You believe meaningful work comes from serving both animals and the people who love them.

Previous experience in customer service, animal care, or shelter operations is helpful but not required. We're looking for people with compassion, professionalism, curiosity, and a desire to learn.

Qualifications

• Strong customer service and communication skills.
• Basic computer proficiency.
• Excellent organizational skills and attention to detail.
• Ability to work independently while contributing to a collaborative team.
• Valid driver's license and insurable driving record.
• Must be at least 21 years of age.

Why Join HSCO?

When someone loses a beloved pet, adopts a new companion, or turns to HSCO for help, you'll often be one of the first people they meet. Your compassion, professionalism, and commitment to outstanding service help create positive experiences for both animals and the people who love them.

If you're looking for more than just a jobif you're looking for meaningful work where you can make a lasting difference for pets, people, and our communitywe encourage you to apply.

Join the Humane Society of Central Oregon and help strengthen the human-animal bond, one animal, one family, and one community at a time.