Jewelry Consultant

Jewelry Consultant Roseville, CA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in‑person and virtual appointments, phones, or live‑chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in‑person at our Roseville location. Compensation: $22‑24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have A passion for the customer. You don't just like to help you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You're a self‑proclaimed "over‑achiever" on a mission to exceed your sales targets. It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together. What We Offer At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1‑1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Lifestyle Spending Account. Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more. Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings. Employee Discounts. Generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources, such as self‑care apps and seminars. Employee Assistance program offers 24/7 counseling. Giving Back and Volunteer Opportunities. Support local initiatives and volunteer time together. Medical, Dental, and Vision. Multiple plans, including a $0 monthly premium option for employee health insurance and employer HSA contributions, kicking in on the first day of your 2nd month. 401k match. Generous match for retirement savings. Paid Time Off. Accrue 3 weeks of PTO in the first year. Parental Leave. Paid leave to bond and care for new additions. Disability and Life insurance. 100% employer‑paid. Pre‑tax commuter benefits. Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. We celebrate each other's successes, learn from each other, and welcome new perspectives. We maintain a work environment and hiring process free of harassment or discrimination for all protected categories and we comply with all Federal, State, and local laws. Fair Chance Employment Notices Notice to Los Angeles, CA Applicants: Qualified applicants with arrest or conviction records will be considered for employment under the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to #J-18808-Ljbffr Brilliant Earth