Customer Service Representative

Job Description

Job Description

Water Mill Building Supply is hiring a Customer Service Representative to join our showroom team in Water Mill, NY . In this full-time role, you’ll answer questions, coordinate with sales associates, and help customers from their first inquiry through order completion.

If you enjoy connecting with people, solving problems, and keeping details organized, this role offers a chance to put those strengths to work in a busy showroom—with training and opportunities to grow.

What you’ll do

• Assist customers by phone, email, and in person with friendly, professional service.
• Provide accurate information about products, services, orders, and company policies.
• Schedule customer appointments with sales associates.
• Process orders, returns, exchanges, payments, and other customer requests accurately.
• Resolve questions and concerns, coordinating with sales and other departments when needed.
• Follow up with customers to ensure their requests are addressed.
• Document customer interactions and maintain accurate records.
• Help keep the showroom professional and welcoming.
• Protect confidential customer information and follow company procedures.
• Meet established customer service, quality, and performance standards.

What you’ll need

• Strong verbal and written communication skills.
• A helpful, approachable attitude and the ability to remain calm when resolving customer concerns.
• Attention to detail, organization, and problem-solving skills.
• Comfort using computers, email, and business software.
• Ability to multitask, prioritize, and work both independently and with a team.
• Ability to reliably commute to Water Mill, NY .

Preferred qualifications

• Previous experience in customer service, customer support, retail, a showroom, administration, or sales support .
• High school diploma or equivalent.
• Experience processing orders and managing customer relationships.
• Familiarity with Microsoft Outlook, Excel, Word, or Solar Eclipse .
• Bilingual or multilingual skills.

Schedule

• Full-time, Monday through Friday
• 8:00 AM–5:00 PM
• On-site in Water Mill, NY

Compensation & Benefits

• Competitive compensation
• Paid time off
• Health and other benefits, where applicable
• Training and professional development opportunities
• Opportunities for career growth and advancement