IT Operations Specialist

DescriptionThe IT Operations Specialist supports the daily operational stability, performance, and maintenance of the agency’s core technology platforms and infrastructure. This position focuses on ensuring reliable system availability, assisting with maintenance activities, monitoring operational health, and supporting incident response efforts. The IT Operations Specialist works within the Infrastructure unit and collaborates with other teams in the IT & Cyber Operations and Technology Strategy sections to uphold technology standards, maintain secure environments, and contribute to the resilience of agency systems. The IT Operations Specialist reports to the Director of IT & Cyber Operations.Examples of Duties: • Monitor the performance and availability of on‑premises and cloud infrastructure, network systems, and critical technology platforms.• Perform routine maintenance tasks such as patching, system updates, configuration changes, and equipment lifecycle activities under guidance from sr. staff.• Assist in implementing and maintaining system monitoring tools and alerts to ensure prompt identification of operational issues.• Support incident response efforts by participating in troubleshooting, diagnosing root causes, and restoring services during outages or degraded performance events.• Maintain operational documentation, including system configurations, runbooks, maintenance records, and asset inventory.• Assist with backup and recovery operations and contribute to disaster recovery testing and preparation activities.• Escalate complex technical issues to sr. engineers or unit leadership while providing detailed diagnostic information.• Provide support for infrastructure‑related projects, upgrades, and deployments as assigned.• Ensure adherence to security and operational best practices when working with servers, networks, cloud platforms, and enterprise systems.• Partner with cybersecurity personnel when vulnerabilities or security events intersect with infrastructure operations.• Perform related duties as required.Additional Skills & QualificationsMinimum Experience and Training• Associate degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.• Two or more years of experience in IT operations, systems administration, network support, or a similar technical role.• Experience supporting Windows and/or Linux server environments, cloud platforms, or enterprise networking technologies is preferred.• Experience with system monitoring, patching tools, or backup technologies is beneficial.Required Knowledge, Skills, and Abilities• Working knowledge of infrastructure components including servers, networks, virtualization platforms, cloud environments, and monitoring tools• Basic understanding of cybersecurity concepts such as patching, vulnerability awareness, and incident response coordination• Ability to perform routine maintenance, apply updates, and follow technical procedures accurately• Strong analytical and troubleshooting skills with the ability to identify and resolve operational issues• Strong communication skills with the ability to document work clearly and collaborate effectively with technical teams• Ability to follow established processes, escalation paths, and operational standards• Commitment to continuous learning, operational excellence, and maintaining a secure, stable technology environment• Ability to make quick but informed decisions in a fast-paced environment during periods of high stress• Ability to express ideas clearly and concisely, orally and in writingJob Type & LocationThis is a Contract to Hire position based out of Harrisburg, PA.Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Harrisburg,PA.Application DeadlineThis position is anticipated to close on Aug 5, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006188812Profession: Helpdesk/Desktop