Patient Services Assistant

Patient Care Technician

The patient care technician is responsible for a wide variety of technical and clerical procedures. This position works under the direction and supervision of a Registered Nurse or practice leadership. The Patient Care Technician (PCT) has frequent direct patient contact when performing phlebotomy, specimen collection and specimen transport. The PCT performs and assists with certain patient rooming activities and for patients according to established policies, procedures and guidelines.

PCT will be conducting other non-patient care clinic tasks as assigned by the practice.

Responsibilities:

(50%)* Under direction of supervision prioritizes and organizes care of assigned patients, performing basic patient care tech/phlebotomist skills as outlined in orientation, competencies, policy and procedures. Completes all required documentation in a timely manner.

(25%)* Assists with completing non-clinical tasks as assigned by the practice (scanning, faxing, pulling practice reports, conducting patient outreach appointment reminders, scheduling patient appointments, Epic Workque follow up)

(15%)* Documents on patient's chart, any testing, treatments and pertinent observations. Provides report to team on tasks completed.

(10%)* Provides for the age specific needs of the population served according to department standards and policies/procedures.

Other Duties and Responsibilities:

Performs miscellaneous duties as assigned. Uses effective customer service/interpersonal skills at all times. Demonstrates adherence to all policies and procedure.

Maintains a professional working relationship with staff members, ancillary services and medical staff.

Provides personalized care for patients while assuring a timely patient flow through the office.

Act as an advocate for the patient in his/her interactions with health care services.

Assists with day-to-day operations as required for optimal patient care.

Completes patient vitals

Documents care given and patient response in patient record including ab data entry

Cleans patient exam rooms, equipment and workspace according to infection control policies.

Demonstrates knowledge and use of appropriate equipment and supplies to provide quality patient care.

Communicates significant information regarding patient point of care results or vitals to the provider

Actively participates as a team member. Constructively addresses patient and team issues to ensure quality patient care and a collaborative work environment.

Provides patient care chaperone support.

As assigned, assists with ensuring patient care supplies are stocked and stored in compliance with regulatory requirements.

Demonstrate and adhere to the standards of infection prevention

Maintains a clean, safe and orderly workspace.

Performs according to procedure for all medical emergencies.

Provides and ensures safe and secure patient environment.

Provides excellent customer service.

Demonstrates professionalism and courtesy at all times.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered.

Certifications and Licensures:

Credential: PCT: MMH PCT/CNA/EMT/LPN Certification

Equivalent Experience: Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program.

Credential: BLS: Basic Life Support

Equivalent Experience: Basic life support is required at time of hire or will be completed at orientation.

Phlebotomy experience preferred

Required Education: High School Diploma or GED

Experience, Training and Skills:

Knowledge of medical terminology. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Mandatory tuberculosis (TB) testing must be done according to MyMichigan Health policy. Mandatory Occupational Safety and Health Administration (OHSA) training must be completed annually according to the Exposure Control Plan.

Ability to fully concentrate on task at hand for extended periods of time.

Ability to perform under stress when confronted with emergency or critical situations.

Ability to clearly communicate, present ideas, facts, and clinical information.

Ability to maintain interpersonal relationships, facilitating task accomplishments, cooperating, and resolving conflicts, recognizing needs and being sensitive to others.

Must be proficient in reading, writing, and speaking English.

Must handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Physical/Mental Requirements and Typical Working Conditions:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.