Patient Financial Advocate Bilingual

Job Description A Patient Financial Advocate (PFA) provides financial counseling to uninsured/ underinsured patients, by determining eligibility for IMH patients and individuals in the communities we serve. Patient Financial Advocates assist patients by processing and submitting documentation and applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance education, and internal/ external financial assistance/aide programs. A Patient Financial Advocate will provide general insurance education, price quotes to potential patients, and assist with payments and payment arrangements. This position will be based out of the Emergency Room Department at St. Mary's Hospital. This role will be screening patients for Medicaid eligibility, while also educating patients on Federal Marketplace tax credits and other financial assistance options available to them. This role also expands to supporting inpatient and mother/baby room visits while supporting evening room visits with family members to obtain further information. Schedule Saturday - Wednesday 1:30pm - 10:00pm. Training is Monday - Friday 8:00am - 4:30pm for approx 6-8 weeks. Essential Functions Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote. Completes applications for Public Benefit programs, submitting with required documents. Process and determine requests for internal and external financial assistance programs. Financially clear patients for elective surgeries/services. Assists with co-pay assistance program application process. Provides general insurance education. Provides Affordable Care Act (ACA) insurance education and navigation. Point of service collections and establish payment plans. Completes and submits assistance applications to external Agencies, as appropriate, and follows through to determination. Skills Financial Counseling and Financial Aid. Knowledge of public benefit programs. Computer literacy. Adaptability. Working independently. Communication. Taking initiative. Problem solving. Understanding of applicable regulations. Required Qualifications High School Diploma or GED. Certified Application Counselor (CAC) Certification (Montana) or Referral Partner Certification (Colorado) within Three (3) months of hire. No Verbal or Written Consultation or Corrective action in the previous 12 months. Proficiency in computer skills including Microsoft Office applications, internet and email. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Experience in healthcare revenue cycle, patient access or other customer service role. Preferred Qualifications Experience applying for public benefit programs. Experience in financial assistance. Experience working in Epic Bilingual Spanish speaking. Location & Salary Location: St. Marys Regional Hospital. Work City: Grand Junction. Work State: Colorado. Scheduled Weekly Hours: 40. The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.41 - $28.14 Benefits We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Employment Policy By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. All positions subject to close without notice. Equal Opportunity Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Process Intermountain's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Other duties may be assigned by the supervisor. All positions subject to close without notice. Contact for Accessibility If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr Intermountain Healthcare