Expo/Food Runner

Benefits Employee discounts Flexible schedule Training & development EXPO / FOOD RUNNER Fielding's Steak — River Oaks | Houston, TX Full-Time / Part-Time Available | Hourly + Tips Position Overview The Expo / Food Runner is one of the most critical roles at Fielding's Steak. Positioned at the intersection of the kitchen and the dining room, this team member ensures that every plate reaches the right guest at the right time — beautifully presented and at perfect temperature. This role demands urgency, precision, and genuine hospitality. You are the final checkpoint before food reaches our guests. Core Responsibilities Deliver food and beverages to the correct guest using the Pivot Point System — no food auctions, ever Read and interpret kitchen tickets accurately; coordinate with cooks and servers to maintain proper plate flow Inspect every plate at the expo window for accuracy, temperature, and presentation before it leaves the kitchen Communicate clearly and professionally with the kitchen team, servers, and floor managers throughout service Ring, pack, and deliver to-go orders within the Novel building using the LAVU POS system Prepare coffee and non-alcoholic beverages to Fielding's standard during service Assist with opening and closing side work: organizing, cleaning, and restocking as directed Maintain awareness of the dining room's pace and communicate bottlenecks proactively Qualifications Ability to thrive in a high-volume, fast-paced environment Strong core menu and food knowledge Able to read and interpret tickets, instructions, and procedure documents Exercises sound judgment and common sense in real time Demonstrates urgency without sacrificing accuracy Maintains composure and a positive attitude under pressure Reliable, punctual, and team-oriented Able to lift and carry up to 25 lbs safely Comfortable standing and moving for an entire shift Holds or is willing to obtain a valid Texas Food Handler License (training provided) Bilingual (Spanish/English) a plus What We Expect Every Shift No food auctions — every plate goes to the correct seat using the Pivot Point System Professional appearance: well-groomed, clean uniform, ready at clock-in Full compliance with Texas and Harris County food safety regulations Respect for every guest and every team member, without exception Focused, detail-oriented execution throughout service What We Offer Structured, professional environment led by an experienced culinary and service team Ongoing training on Fielding's full menu, beverage program, and service standards Food Handler License training provided as needed A culture that rewards initiative, accountability, and genuine hospitality Opportunity for growth within Fielding's Culinary Group #J-18808-Ljbffr