Client Intake Coordinator

Job Description

Job Description

Are you looking for a challenging role that allows you to provide care solutions and support to families in need? Are you energized by creating extraordinary customer experiences, bringing value, building relationships and closing the deal? If so, Right at Home has the opportunity for you!

The Intake Coordinator is responsible for using Right at Home services to bring value to families inquiring about home care services for their loved one. 

Compensation & Benefits:

·       Competitive pay

·       Medical benefits, including vision and dental (Medical benefits availability is determined by individual franchises)

·       A great working culture

·       Ongoing PAID training and development through our online learning system

·       Recognition, celebrations and great team interactions!

Responsibilities:

• Intake Coordinator plays the integral role in helping Right at Home improve the lives of as many people as possible in our community.   

• Immediately answers the phone with the express intent of improving the quality of life for the caller.

• Relies on empathy to learn and understand a family’s care needs.

• Shares helpful community resources.

• Schedule in-home consultations and care delivery start dates.

• Has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries. 

Requirements:

• High school graduate or equivalent with two years of business experience.

• Able to work independently, demonstrating sound judgment.

• Be available as required for on-call duty outside of normal office hours.

If you need assistance with this application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting us. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees.

Each Right at Home office and business is independently owned and operated under a franchise agreement with Right at Home, LLC. Right at Home, LLC is not the employer or joint employer of the employees of any of its franchised offices. For comments, questions or to learn more about Right at Home, please visit