Director of Operations

Job Description

Job Description

DIRECTOR OF OPERATIONS

Multi-Unit Bakery • Retail • Wholesale • Catering

Compensation: $80,000 - $100,000 Base Salary + Bonuses + Benefits

A new and growing multi-unit bakery and retail franchise organization is seeking an experienced Director of Operations to lead and strengthen our day-to-day operations across multiple business channels.

This is a hands-on leadership position for an experienced operator who understands that success in a bakery business starts with excellent production, quality and consistency — and continues through strong retail execution, customer service, wholesale relationships and catering growth.

The ideal candidate will have meaningful experience in commercial baking or bakery production combined with multi-unit retail and/or foodservice operations.

Key Responsibilities

The Director of Operations will oversee and support:

· Bakery & Commissary Operations — production planning, baking processes, product quality, yields, waste, food cost, labor productivity and food safety

· Multi-Unit Retail Operations — store execution, staffing, scheduling, training, customer service, cleanliness and brand standards

· Wholesale Operations — production coordination, order fulfillment, delivery execution and customer relationships

· Catering & Large Orders — operational execution and development of catering and institutional sales opportunities

· Labor & Cost Controls — establish and manage labor targets, purchasing controls, waste reduction and operating budgets

· Inventory & Purchasing — ingredient forecasting, inventory management, vendor relationships and purchasing efficiencies

· Quality Assurance — maintain consistent product specifications and presentation across all locations and sales channels

· Leadership Development — recruit, train, coach and hold team and supervisors accountable for operational and financial performance

· Sales & Profitability — partner with ownership and leadership to grow revenue while improving margins and EBITDA

· Franchise Standards — ensure compliance with franchisor operating procedures, training requirements and brand standards

What We’re Looking For

Qualified candidates should have:

· 5+ years of senior operations leadership experience in bakery, food production, restaurant or specialty retail environments

· Hands-on bakery or commercial baking experience strongly preferred

· Experience managing multiple retail locations

· Strong understanding of food cost, labor management, production yields, waste and inventory

· Experience with commissary or centralized food production is highly desirable

· Experience with wholesale, catering or institutional foodservice is a plus

· Strong financial and P&L management skills

· Proven ability to develop managers and build accountable teams

· Strong organizational and communication skills

· Ability and willingness to work hands-on in both production and retail environments

· Flexibility to work early mornings and other hours necessary to understand and support bakery, retail, wholesale and delivery operations

· Spanish-speaking/bilingual preferred

· Ability to complete required franchisor and bakery operations training

Compensation & Benefits

Base Salary: $80,000 - $100,000 annually + Bonuses + Benefits

Competitive benefits package, with additional performance-based compensation opportunities available based on experience and achievement of operational and financial goals.

The Opportunity

This is an opportunity to take a significant leadership role in a growing organization with multiple revenue channels including r etail stores, bakery production, wholesale distribution and catering.

We are looking for an operator who can move comfortably between the bakery floor, retail stores and the financial statements — someone who understands both how the product gets made and h ow the business makes money.

All inquiries and applications will be handled confidentially.