Patient Service Representative (PSR)

Patient Service Representative (PSR)

We are an OB-GYN practice looking for someone with strong computer skills who enjoys working with patients. Do others describe you as having a positive and enthusiastic attitude with strong communication skills, attention to detail, and proficient in Microsoft Office?

This is a 5 day/week, full-time position, supporting both our Waukesha and Oconomowoc Clinics. Flexibility needed to work 8 hours a day during clinic hours: Mondays-Thursdays (7:30am-6pm) and Fridays (7:30am-4pm). NO weekends, NO holidays, and NO on-call hours.

Position Summary: As a patient service representative, you are the face of our office, responsible for creating a positive first impression for our patients and visitors.

Key responsibilities include the following:

• Provide professional customer service to meet individual patient needs, with a caring and empathetic approach
• Register patients for appointments by verifying patient demographics, insurance eligibility, and explanation of paperwork
• Collect payments
• Appointment scheduling and confirmation
• Answer and direct inbound phone calls
• General clerical support

Knowledge, Skills, and Other Abilities:

• High school diploma or equivalent
• Experience in healthcare office or fast-paced, highly interactive customer service environment preferred
• Computer skills required, Microsoft Office competent
• Knowledge of medical terminology and EPIC software preferred but not required
• Self-motivated, excellent organizational skills and the ability to manage multiple tasks
• Professional and possess excellent interpersonal communication skills

The providers at Moreland OB-GYN are dedicated to providing women with compassionate OB-GYN care throughout life. This includes complete obstetrical care, gynecology, gynecologic and obstetric surgery, infertility services, preventative health care, and more! We are dedicated to the needs of the community by promoting overall excellence in the delivery of women's health care.

Through a continued tradition of caring, our staff of professionals will provide the latest medical knowledge and treatment. Our philosophy encourages patient education and personal involvement in pursuing the ultimate goal of physical well-being.

We ensure an environment of compassion and confidentiality, as we recognize the rights and dignity of all individuals.

We are an Equal Opportunity Employer.