Service Advisor

Service Advisor

TCC#17-Wylie - Wylie, TX 75098

Job Summary

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Benefits

• Paid Time Off
• 401K with Match
• Consistent workload
• Full Benefits available: Health Dental and Vision
• Monthly Teammate appreciation events

Requirements

• Prior automotive collision estimating experience, 3+ years.
• Experience with preparing estimates in CCC One
• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Duties/Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC's safety standards, guidelines, and procedures
• Perform other related duties as assigned

Qualifications

Education and Experience

• Proficient with a computer and software

Physical Requirements

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level