Customer Service Lead, CHR

Job Title

This employee will lead CSRs by example and be first line for questions and assisting with projects, payors, and training.

Job Responsibilities

• Processes held sales reports by contacting customers, insurance providers, physician's offices, and reviewing with regional accounting office
• Must be knowledgeable of existing and new information regarding Lincare equipment, compliance adherence, insurance coverage criteria, and carrier policies
  • Knowledge of Lincare paperwork and internal reports
  • Use of the AS-400 and LITE
  • Understands the CDR
• Daily checking of employees' task assignments and statuses
• Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager
• Daily work on held sales in centers assigned to them
• Assists in the training of new employees

Education and Experience

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands

The employee may occasionally lift and/or move up to 10 pounds.