Customer Adviser

This role will be based out of Best Buy Health''s Reno Nevada location. The person who fills this role will must be within a commutable distance to the Reno, NV office. Schedule: Exhibit willingness to work various shifts including days, evenings, weekends and holidaysPay: 19/hr plus amazing benefitsAbout the teamAt Best Buy Health our mission is to help enrich and save lives through technology and meaningful connections. Today more than one million customers use our health and safety products and lifesaving services which provide peace of mind, encourage independent living, and even save lives. The Customer Service team directly supports our mission by facilitating meaningful connections with our valued customers. This team is dedicated to delivering the highest level of customer satisfaction while addressing customer feedback and offering enhanced product value to each of our customers. We are a close-knit team that prioritizes fun and both personal and professional development. We regularly have team and site contests with prizes and raffles, and we love to celebrate special occasions, holidays, and monthly events. If you love helping people and are seeking meaningful work, the Customer Advisor role is an excellent opportunity to make an impact while having fun. About the jobAs a Customer Advisor, you bring our mission to life by making meaningful connections with our active aging customers and their care takers. Customer Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer s specific needs. To thrive in this role, you must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns. When you care for our customers, we care for you in return. We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career. ResponsibilitiesRespond to high volume of inbound calls from new and/or existing subscribers, handling caller needsActively listen, providing caring and supportive responses, while problem solving to resolve customer issuesRecommend product and value-added services that align with a customer''s shared needsProtect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)Update and maintain confidential service and personal health data provided by customersPerform Tier 1 troubleshooting for all Products and ServicesProvide support for Lyft services and Phonebook supportObserve provided schedule and manage time effectively to achieve monthly and quarterly performance goalsAdhere to all Company procedures, protocols, and processes, as well as Federal and State regulationsMeet or exceed the established productivity and quality goalsOther duties as assigned QualificationsEducation: High school diploma or GED required Certification(s): N/A Experience: Minimum 1 year of customer service and/or call center experience requiredProficiency with Microsoft Office (Outlook, Word, Excel) requiredProficiency