Strategic Account Manager

Job Description

Strategic Account Manager

Location: Charlottesville,, VA
Why Join Us?

Our client is a full-service Mechanical, Electrical, and Plumbing (MEP) contractor with a long-standing reputation for delivering high-quality commercial solutions across maintenance, repair, retrofit, and new construction services. With over 50 years of industry experience, the organization is known for technical expertise, customer loyalty, and a strong commitment to employee growth.

This is an opportunity to join a team that values trusted advisor relationships, long-term partnerships, and delivering measurable value to commercial HVAC customers.
Role Overview

The Strategic Account Manager is responsible for developing and growing key commercial HVAC accounts in the Chesapeake market. This role serves as the primary point of contact for customers, identifying opportunities, diagnosing operational challenges, and delivering tailored mechanical solutions.

Strategic Account Managers act as trusted advisors - aligning maintenance, repair, retrofit, and installation services with each customer's operational and financial goals.
Key Responsibilities

• Serve as the primary relationship manager for assigned strategic accounts
• Develop and execute account growth and retention strategies
• Identify new service, maintenance, retrofit, and installation opportunities
• Diagnose customer operational challenges and design value-driven HVAC solutions
• Develop commercial HVAC maintenance and project estimates
• Collaborate with operations, service teams, and project management to ensure successful execution
• Deliver exceptional customer service and proactive communication
• Maintain strong knowledge of mechanical systems, including hydronic systems
• Track account performance, customer satisfaction, and revenue growth

Success Metrics

• Revenue growth within assigned strategic accounts
• Increased maintenance agreement penetration and contract renewals
• High customer retention and satisfaction scores
• Successful conversion of identified opportunities into awarded work
• Accurate and competitive HVAC estimates

Candidate Persona - Who You Are

You are a relationship-driven commercial HVAC professional who thrives on building long-term partnerships. You understand the technical aspects of mechanical systems and can translate that expertise into strategic business solutions for customers.

You are a skilled listener who uncovers customer needs and develops win-win solutions. You bring strong communication skills, mechanical aptitude, and the ability to navigate conversations with facility managers, operations leaders, and executive stakeholders.

You are motivated by growth - both for your customers and your own career.
Day in the Life

• Meeting with facility leaders to review system performance and future capital plans
• Identifying maintenance gaps and proposing service solutions
• Developing retrofit and installation estimates
• Collaborating with internal service and project teams
• Reviewing account performance metrics and planning retention strategies
• Strengthening long-term relationships through proactive engagement

Qualifications & Experience

• Proven experience in commercial HVAC sales and account management
• Demonstrated track record of revenue growth and account retention
• Associate's or Bachelor's degree preferred; equivalent field experience considered
• Strong mechanical aptitude with experience in hydronic systems
• Experience developing HVAC maintenance and installation/retrofit estimates
• Industry certifications preferred (Certified Energy Manager, Professional Engineer, LEED accreditation)
• Excellent communication, negotiation, and interpersonal skills
• Strong customer service orientation and strategic thinking ability

Employer Branding & DEI

Our client is committed to fostering a culture built on safety, integrity, collaboration, and professional growth. The organization values diverse perspectives and empowers employees to build meaningful, long-term careers in the mechanical services industry.
Apply Now

If you are a commercial HVAC professional ready to serve as a trusted advisor and grow strategic customer relationships in the Chesapeake market, we encourage you to apply.

Candidates must be legally authorized to work in the United States without current or future sponsorship. Employment eligibility will be verified at the time of hire.