Endpoint Administrator

Who We Are At Benesch we pride ourselves on exceeding expectations and building trust with our clients and employees. Our firm is recognized as a top workplace in Chicago, Cleveland, and on the AmLaw 125 list, and we offer a hybrid schedule, career development, and a diverse, inclusive environment. Working with Us - Come and "Be Benesch!" Benesch is one of the fastest‑growing firms in the nation with offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We value talent at every location and invite those who champion a first‑in‑service approach to join our team. For more information, visit: Position Summary The Endpoint Administrator will provide ongoing support for endpoint deployments and security patching across hybrid environments, working with the Infrastructure team to automate and improve maintenance and configuration. Essential Functions Assist with the delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices. Follow the firm’s patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats. Maintain an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients. Assist in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls. Actively research, recommend, and implement improvements to existing infrastructure and processes to increase efficiency and strengthen security. Assist with enterprise line‑of‑business application support and provide Tier III helpdesk support for deep endpoint/deployment‑related troubleshooting and systems administration. Work with other IT teams to seamlessly align security, compliance, other technology, and client needs. Be familiar with change management, runbook creation, and thorough testing/QA/backout planning when implementing changes to the environment. Develop and maintain complete, accurate technical documentation. Research, install, analyze, test, and evaluate applications, systems, policies, methodologies, processes, and procedures to ensure the firm’s infrastructure meets expectations and service‑level agreements for availability, performance, growth, and functionality. Additional Responsibilities Engage in continuous learning to leverage endpoint delivery skills while evolving the skill set to enhance the client experience. Share critical knowledge and challenge colleagues to improve the overall firm technology experience. Occasional travel to other offices to perform defined operational duties. Digest, follow, and advise users on established firm security and privacy standards and protocols. Perform other duties and projects as assigned. Qualifications A bachelor’s degree in a related field is preferred and/or comparable work experience and certifications. Candidates must have at least 2 years of experience with applications, configuration, and Microsoft Windows, iOS, and Android device management/deployment/configuration. Experience with MDM platforms, Windows delivery models, SCCM/Intune packaging, and application delivery is required. Knowledge of legal applications is a plus. Candidates should also be familiar with the Microsoft App ecosystem, basic security best practices, and security frameworks such as NIST/ISO. A baseline understanding of systems, networking, security, and hardware is essential. Strong troubleshooting skills, the ability to evaluate and validate user requests, and a customer‑service attitude are required. Occasional evening and weekend work may be required. Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (including requirements for reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who require special assistance or an accommodation during the application process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or email Christine Watson at View email address on click.appcast.io. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities #J-18808-Ljbffr Benesch, Friedlander, Coplan & Aronoff