Product Content Manager Lead

Product Content Management (PCM) Lead

Location: On-site in Honolulu, HI

Employment Type: Full-Time

Position Summary

The Product Content Management (PCM) Lead is responsible for leading the strategy, governance, automation, and operational management of enterprise plan document content. This role serves as the subject matter expert for document automation and content management solutions, ensuring the accurate creation, maintenance, and publication of member-facing and internal benefit documents.

The PCM Lead partners with business stakeholders, IT teams, vendors, and cross-functional departments to design and implement scalable content management solutions that improve efficiency, compliance, accuracy, and customer experience. This position requires strong leadership, analytical thinking, technical aptitude, and the ability to drive process improvements and content automation initiatives across the organization.

Key Responsibilities

Content Management & Automation (70%)

• Lead the design, automation, maintenance, governance, and control of enterprise plan document content.
• Develop and maintain document automation frameworks, templates, and content structures.
• Gather, document, and analyze business and system requirements for content automation solutions.
• Collaborate with internal teams, vendors, and stakeholders to implement content management improvements.
• Schedule, coordinate, and execute testing activities for document automation and content production processes.
• Establish and maintain content policies, procedures, and governance standards.
• Drive operational efficiency through workflow automation and process optimization.
• Provide mentorship, training, and guidance to team members and end users.

Plan Document Development & Production (10%)

• Research, write, and produce benefit-related documentation, including Certificates, Guide to Benefits, Summary of Changes, Federal Plan Brochures, and Administrative Services Agreements.
• Analyze plan benefit and language changes and assess impacts on existing documents.
• Provide recommendations on document structure, wording, and content strategy.
• Ensure content is clear, accurate, compliant, and aligned with organizational standards.

Compliance & Governance (10%)

• Ensure all content creation and updates comply with regulatory, organizational, and operational requirements.
• Maintain document controls, approvals, and audit-ready records.
• Manage content repository updates and document tracking processes.
• Support compliance reviews and governance initiatives related to content management.

Operational Support & Collaboration (10%)

• Train and support content management and automation users.
• Coordinate system security, access controls, and application support activities with IT teams.
• Assist with troubleshooting complex content and automation-related issues.
• Partner with vendors and stakeholders to ensure successful delivery of projects and customer satisfaction.
• Lead and support cross-functional initiatives focused on process transformation and operational excellence.

Required Qualifications

• Experience working with healthcare plans and multiple lines of business.
• Strong technical aptitude with the ability to navigate content management systems, document automation tools, and workflow technologies.
• Demonstrated leadership skills, including mentoring, training, project leadership, and driving organizational initiatives.
• Strong analytical, strategic thinking, problem-solving, and communication skills.
• Experience gathering and documenting business and system requirements.
• Ability to analyze complex information and develop practical solutions.
• Excellent written and verbal communication skills with advanced English grammar proficiency.
• Experience creating and managing project deliverables and timelines.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in content development and content creation.
• Knowledge of enterprise content management (ECM) platforms and document automation technologies.
• Experience with process improvement and workflow optimization initiatives.
• Familiarity with compliance requirements in highly regulated industries.

Ideal Candidate

The successful PCM Lead combines expertise in content management, document automation, business process improvement, and compliance oversight. This individual is a collaborative leader who can translate complex business requirements into scalable content solutions, influence stakeholders at all levels, and ensure the delivery of accurate, compliant, and customer-focused documentation.

Work Environment

• On-site work environment
• Complimentary parking available
• Collaborative, team-oriented culture with opportunities to lead enterprise-wide initiatives and process improvements.

Job Type & Location

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $30.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.