Registered Nurse - Telephone Triage Call Center

*Targeted start date - 6/1 or 6/15* Triage call Center RN Schedule - 8a-4:30p, Monday-Friday, ON SITE at call center Weekend REQ: No HARDSTOP Required skills and experience - Must be able to type 40 WPM. Previous triage, ambulatory care/outpatient call center experience, or Academic Medical Center experience. Strong multitasking skills with the ability to efficiently manage multiple systems and competing priorities simultaneously. Demonstrated ability to work independently while adhering to established clinical protocols and escalating concerns appropriately. Excellent critical thinking, organizational, communication, and customer service skills. Ability to function effectively in a fast-paced, collaborative academic healthcare environment. Required Certs: BLS Required charting experience: EPIC Floating: Will float to Allergy/Pulmonary/Rheumatology Triage(same building) Local Rate: $5 less - considered within 75 miles Local OK: Yes - within 75 miles Licensure: NC or Compact license in hand First-Timer: NO Orientations: Bi-Weekly. *We are seeking a highly organized and clinically skilled Nurse Triage professional to join our Academic Medical Center team. The ideal candidate will provide patient-centered telephonic and electronic nursing support in a fast-paced, multidisciplinary healthcare environment while collaborating with physicians, advanced practice providers, residents, fellows, and interdisciplinary teams. This role requires strong clinical judgment, exceptional communication skills, and the ability to independently triage patient concerns using established protocols and provider guidance. Key Responsibilities- Independently assess and triage patient symptoms and concerns utilizing approved clinical protocols, nursing judgment, and provider-directed care pathways. Manage high-volume live calls through a multi-line call system while maintaining professionalism, accuracy, and efficiency. Monitor, retrieve, and return patient voicemails within established policy-directed turnaround times. Navigate multiple electronic systems simultaneously, including Epic EMR, patient communication platforms, and live call systems. Utilize Epic EMR for documentation, prescription refill processing, appointment scheduling, care coordination, and patient communication. Respond promptly and professionally to patient inquiries received through the Epic patient portal. Coordinate care with physicians, advanced practice providers, residents, fellows, ancillary departments, pharmacies, and external healthcare organizations to support continuity of care. Process prescription refill requests according to organizational policies, provider protocols, and regulatory guidelines. Schedule patient appointments, diagnostic testing, referrals, and follow-up visits as appropriate. Provide patient education and reinforce provider care plans to support positive patient outcomes and patient satisfaction. Accurately document all patient interactions, assessments, interventions, and care coordination activities within the electronic medical record. Support the mission and standards of an Academic Medical Center through collaboration, professionalism, evidence-based practice, and commitment to quality patient care. Maintain compliance with HIPAA, institutional policies, accreditation standards, and nursing best practices.