Branch Launch Manager

Grameen America is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities. Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low-income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org Role Overview The Branch Launch Manager (BLM) is responsible for the successful planning, execution and operational readiness of the Raleigh, NC branch office. Must be familiar with cities/counties near Raleigh, NC. The BLM will conduct market surveys, identify key operational areas, and build a strong local team. The role requires a hands‑on approach to outreach, recruitment, and onboarding of new program members. The BLM will oversee daily branch operations, manage the loan portfolio, and ensure field staff perform their responsibilities effectively. The Branch Launch Manager will oversee that the target is being met for clients who qualify for our services and ensure a culture of service excellence in the branch. On‑Site Work Requirements It is mandatory to be physically present in the branch with a minimum of three days up to five days, depending on the branch’s requirements. This may also include and is not limited to being in‑community on the ground as well. Requirements to be present in the branch are subject to change at any time at the discretion of the organization. Based on GAI business priorities and staffing need we reserve the right to reassign you to another branch (within a 30–40‑mile radius) if GAI determines such reassignment is needed. Leadership Direct, manages, coordinates, and executes all day‑to‑day operations, meetings and activities in the Branch. Experience hiring talented candidates and managing, motivating, and leading teams. Provide guidance and leadership to team members, set team objectives, develop, train, mentor, and coach, conduct team performance reviews and deliver ongoing team feedback and communication. Ensure expectations for compliance, quality performance, and professionalism. Set goals and targets for the branch and is responsible for their achievement. Oversee that attendance and payments and micro‑loan related activities across all centers are within the guidelines. Perform other related duties as assigned. Relationship Management Champion the launch and set‑up of field operations in Raleigh, NC. This includes identifying our target population, conducting outreach and marketing activities, recruiting new groups of members into the program. Build and improve relationships with current and potential new clients. Aim to preserve clients and renew clients’ loans in a timely manner. Help promote and maintain a positive company image. Demonstrate ability to recognize conflict and implement positive, respectful resolutions. Understand customer needs and develop plans to address them. Resolve customer complaints quickly and effectively. Manage both in‑person activities in the community and virtual activities with members. Perform other related duties as assigned. Manage the branch’s loan portfolio growth and quality targets. Strategize or identify what needs to happen financially for the company to achieve its short‑ and long‑term goals. Oversee employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met. Develop employees to effectively decide the best way to execute on plans to achieve their loan portfolio, client intake, retention and renewals. Qualifications Fluency in Spanish and English. Bachelor’s degree or 5 years of experience. Two (2) plus years of managing a team. Customer‑oriented mindset, problem‑solving attitude. Teamwork and leadership skills. Self‑starter and ability to work independently. Attentive to detail and organized. Must be self‑motivated, flexible, and able to manage several tasks at one time. Valid driver’s license required. Familiar with cities/counties near Raleigh, NC. What We Offer You Medical, dental, and vision insurance plans Paid holidays, vacation and sick time 401(k) retirement savings plans Flexible Spending Account (FSA)Training and development opportunities Wellness platform with two free coaching sessions per month And more! Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Grameen America, Inc participates in the E‑Verify program. Visa sponsorship is not provided. Must be able to legally work in the U.S. #J-18808-Ljbffr Valid8 Financial, Inc.