Customer Service Representative

NOW HIRING: REMOTE CUSTOMER SERVICE REPRESENTATIVES

Work From Home Multiple Shifts Available Healthcare, Insurance & Claims Experience Preferred Looking for a stable remote opportunity with a respected insurance company? Symetra is seeking customer-focused professionals to join their Claims Customer Service team! We're hiring for: 9:30 AM - 6:00 PM EST 10:00 AM - 6:30 PM EST What We're Looking For At least 1 year of customer service experience Call center experience strongly preferred Healthcare, insurance, financial services, or claims experience is a huge plus Strong computer and data entry skills Ability to multitask between calls, documentation, and multiple systems Excellent attendance and reliability What You'll Be Doing Assisting customers with disability, life insurance, leave of absence, and claims-related questions Providing accurate claim information and updates Documenting customer interactions in real time Reviewing and processing incoming claim documentation Delivering empathetic, high-quality customer service on every call Meeting performance and quality metrics in a fast-paced call center environment Ideal Candidates Have Experience In Customer Service Call Center Operations Health Insurance Claims Processing Member Services Eligibility Verification Medical Records Short-Term Disability Long-Term Disability Benefits Administration Remote Work Requirements High-speed internet connection Dedicated quiet workspace Comfortable spending the workday on the phone and computer This is an excellent opportunity for professionals with customer service or claims backgrounds who want to grow their career with a leading insurance organization while working remotely. Job Type & Location This is a Contract position based out of Enfield, CT. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Nov 17, 2026. Workplace Type This is a fully remote position. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems